Operations Associate II

The Private Wealth Management team serves to manage, protect and grow. As a fiduciary, we deliver financial outcomes for our clients through team-based advice. We collaborate on holistic and personalized financial plans that turn goals into reality and provides peace of mind. This is one of the many reasons why our clients trust us. We get to know them — we know who they are, what is important to them and why. At UMB Private Wealth Management, your story is our focus.

As the Operations Associate II, you will execute on operational activities to deliver excellence service to Private Wealth Management clients. You will work collaboratively with other functions in Private Wealth to answer technical questions, troubleshoot issues, and support special projects. This role is hybrid (Tues/Wed/Thur on site).

How you’ll spend your time:

• Responsible for executing on operational procedures in a timely and accurate manner.
• Will be the innovation rep, provide training, release management, capture firm POV, and establish standardization.
• Serve as a liaison between the front & middles offices and our technology providers.
• Additional changes – quality control, lock down experience, reporting.
• Track, maintain, and report on KPIs.
• Responsible for executing on day-to-day transactions for areas of direct responsibility in operations.
• Works collaboratively with Senior Associates on team to resolve complex operational issues and escalations.
• Ensure internal clients have a positive service experience that always exceeds their expectations.
• Build and maintain internal relationships to drive continuous improvement of processes.
• Leverage Private Wealth technologies to process transactions and deliver on responsibilities.
• Understand overall business needs and help identify value-added services and client/associate experiences that Private Wealth can provide.
• Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions.
• Ensure adherence to corporate policy, operational policy, and regulatory guidance.
• Other duties as assigned.
   

We’re excited to talk to you if:

• You possess a bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background.
• You have 3+ years of applicable experience within Financial Services.
• Great communicator with strong interpersonal skills.
• Systems thinking and complex problem solving.
• Highly organized and can effectively multi-task.
• Understanding of financial services operational best practices and a knack for generating “wow” moments for clients.
• Able to balance a client experience mindset when managing and controlling business risks.
• Ability to work independently, collaborating with others to accomplish client objectives.
• Ability to adapt to changing information and business needs.
• Demonstrated ability to learn and communicate complex and detailed information.
• General knowledge of new account opening, investments, client onboarding requirements and cash management. 
• Organize and prioritize activities to ensure completion within established deadlines.
• Exceptional written communication.
• Proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape. 
• Proficiency with eMoney client portal and financial planning software.
• Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion.
• Proficiency in Salesforce CRM software.

Bonus points if:

• Demonstrated client service experience within a wealth management institution.
• Knowledge of Personal Trust, Custody, and Investment management service offerings and account types.    
• Working knowledge of complex account types.
• Demonstrated experience with a wide range of client situations and inquiries.
• General knowledge of compliance rules and regulations within wealth management. 

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York:

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin:

US Employees in all other states not listed above:

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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