About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
1264 - Associate Director, Operations - Client Teams
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
ABOUT WPP & OPENDOOR
At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.
Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.
OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.
The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.
OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.
By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.
ABOUT THE ROLE
We are searching for a talented and enthusiastic individual to join our OpenDoor team as Operations Associate Director. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.
RESPONSIBILITIES
The Operations Associate Director role will primarily have ownership of the operational success of the client account. This vital role will work closely with the Operations Director to ensure our work is run efficiently and effectively, by connecting our specialist teams and delivering ways of working that bring the best of our teams to Amazon.
- Owns projects and workstreams and projects that enable our XCM and CDS EU teams to deliver excellent work.
- Works closely with the Operations Director to support the client’s transformation ambitions in EU with a particular focus on automation and simplification.
- Drives the delivery of new tech and tools, system developments & migrations.
- Implements and governs ways of working that drive efficiency.
- Manages the day-to-day workload and completion of business tasks across the Operations team (writing and circulating process, ensuring data is captured from the agency in a timely manner).
- Works alongside the Operations Director to deliver sufficient documentation and process for the agency.
- Works with internal and external counterparts (Account Management, Planning, Tech, Finance and Locale teams) to ensure all campaigns are implemented efficiently and reconciled on time.
QUALIFICATIONS
- A strong media background, with a good understanding of media agency functions
- Evidence of operational experience and project management
- Strong organisational skills and experience of building and rolling out processes
- Must be very results-orientated and able to manage up
- A change agent and influencer
- Excellent communication skills with the ability to build strong relationships.
- A good people networker who is comfortable leading conversations with senior teams.
BONUS POINTS
- Strong prioritisation, organisational, and time management skills
- Process-minded with the ability to set, monitor and support existing workflows
- Ability to drive operational best practices across the wider team; proven track record in influencing and implementing process improvement
- Competent in Excel and data analysis (experience in Power BI would be welcomed)
- Good problem-solving skills and the ability to solve escalated issues for timely resolution
- Analytical skills and attention to detail
- Open-minded, able to develop and assess different options and solutions.
- Proactively looks for ways to make improvements, flags issues ahead of time and autonomous.
BENEFITS OF OPENDOOR
- Unparalleled Access:Gain direct experience working with one of the world's most innovative and influential companies.
- Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
- Cutting-Edge Technology:Utilise industry-leading tools and platforms, including WPP Open.
- Data-Driven Environment:Develop your analytical skills and contribute to data-driven decision making.
- Global Impact:Be part of a team that is shaping the future of marketing on a global scale.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please note this is a UK based role and requires individuals to have the right to work in this location
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What We Do
WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
