The Role
The Operations Associate will manage customer communications, assist with liquidity management, settle deals, and identify process improvements in crypto operations.
Summary Generated by Built In
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.
How are we building our teams?
We’re looking for self-starters who are experts in their fields and who are eager to learn new things. We work hard, offering rapid skills development and the opportunity to learn everything about the flourishing payments industry.
Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year
How will you add value to the OpenPayd journey?
- Communicates directly with customers on assigned responsibilities and tasks
- Communicates directly with service providers regarding customers’ transactions/escalation
- Communicates internally with other departments, following up on pending issues related to customer's requests.
- Helping Ops managers with liquidity movements and proper liquidity management.
- Settlement of high value fiat and crypto deals.
- Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers.
- Proactively identifying and sharing areas of improvement in the Operations processes and procedures.
The ideal candidate will have the following:
- Min. 2 years’ experience within cryptocurrency and blockchain financial operations.
- Knowledge of how digital currencies work, blockchain protocols, smart contracts, and different blockchain networks.
- Understanding of potential risks in the crypto space, and how to mitigate them.
- Ability to manage crypto operations, which are highly sensitive and critical.
- Result driven person with goal-oriented mindset, passionate about payments industry and with proven track record of achieving results as part of the Operations team.
- Strong communication and people skills.
- Familiar with Microsoft tools (Microsoft Word, Excel, Powerpoint, etc.) as well as Jira. Knowledge of Confluence or Tableau will be considered a plus.
- Excellent organizational skills and attention to detail.
Our Perks and Benefits:
- Health Insurance
- MultiSport card subsidised
- Discretionary Annual Bonus Scheme
- Personal Training allowance
- 25 days annual leave plus bank holidays and an extra day for your birthday
- Extended leave for long service
Working hours: the position will require working on shifts( 6am-12am), including weekends and holidays.
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
#LI-DNI
Top Skills
Blockchain
Blockchain Protocols
Confluence
Cryptocurrency
JIRA
Excel
Microsoft Powerpoint
Microsoft Word
Smart Contracts
Tableau
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The Company
What We Do
Embedded Finance for the digital economy
OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions.
Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards.
We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
