Operations Associate - Courier Onboarding

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we’d love to chat!

As our Operations Associate, you will be responsible for onboarding our new Courier Partners in Zagreb and ensuring that they have everything needed to provide the best quality of service throughout all delivery stages - from our restaurants to the customers. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills!

What you’ll be doing:

• Onboarding, retaining and growing the number of happy couriers on Wolt’s platform to ensure a healthy and sustainable delivery operation in multiple cities across Croatia;

• Leading and managing of courier introductions and onboarding;

• Managing courier supply scheduling;

• Managing daily supply;

• Holding round-table meet-ups;

• Taking care of all off-boardings;

• Managing inventory.

Qualifications

• You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.

• Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel.

• Ability to lead by example and show the direction, as well as the genuine will to support your team members and your Courier Partners on their way.

• You are a fast learner and attentive to both small details and the bigger picture.

• You’re an expert when it comes to handling crowds and you are confident in expressing your social skills.

• Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail.

• Proactive planner and thorough thinker as you constantly seek new ways to improve processes.

• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

• Flexible in terms of working hours, as you might need to work during weekends occasionally.

• Preferably a background in training and guiding groups and individuals.

• Fluent in Croatian and able to work in English.

Additional Information

This role is based in Zagreb.
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.