Fixed Term Contract - 12 Month
Work Location - Sydney & Brisbane ONLY
Equifax is seeking an Operations Associate to join the correction team. This role involves managing and investigating correction requests related to consumer and commercial credit information, as well as public record information. The successful candidate will have strong communication, problem-solving, and time management skills, along with a high attention to detail.
Experience in customer service, particularly in conflict management, is essential, with a background in financial services or a contact center being a plus.
What you’ll do
Handling Correction Requests: Efficiently processing and managing a high volume of correction requests submitted by individuals and businesses. This includes logging, categorizing, and prioritizing incoming requests to ensure timely resolution.
Investigating Discrepancies: Thoroughly investigating each correction request to ascertain the validity of the reported discrepancies. This involves cross-referencing information with various internal and external data sources, conducting detailed data analysis, and collaborating with relevant departments to gather necessary evidence.
Responding to Inquiries: Providing clear, concise, and professional responses to all correction requests. This requires maintaining transparent communication with data subjects, explaining findings, and outlining the steps taken to resolve the issue. The Associate will also be responsible for ensuring that all responses comply with regulatory requirements and internal policies.
Ensuring Data Accuracy: Playing a critical role in maintaining the accuracy and reliability of all data held by Equifax. This includes identifying systemic issues that may lead to data errors and contributing to process improvements aimed at enhancing data quality.
Compliance and Regulation: Adhering strictly to all relevant data protection laws, credit reporting regulations, and company policies throughout the correction process. This ensures that Equifax operates with the highest standards of ethical conduct and legal compliance.
What experience you need
Minimum 6 months experience in consumer customer service/conflict management environment
Strong communication skills, both written and oral
Time management skills, working well to deadlines with minimal supervision
Excellent listening and problem-solving skills
High attention to detail
Ability to work well under pressure
A team player who has a positive attitude towards change and being flexible
Ability to draft professionally written customer emails and letters
What could set you apart
Background in financial services, credit management or debt collections
Previous experience in a contact centre
Primary Location:
AUS-BrisbaneAUS-Sydney-Blue-StreetFunction:
Function - Customer ServiceSchedule:
Full timeSkills Required
- Minimum 6 months experience in consumer customer service or conflict management
- Strong written and oral communication skills
- Time management and ability to work to deadlines with minimal supervision
- Excellent listening and problem-solving skills
- High attention to detail
- Ability to work well under pressure
- Team player with positive attitude and flexibility
- Ability to draft professional customer emails and letters
- Background in financial services, credit management or debt collections
- Previous contact centre experience
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
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