Operations Assistant

Job Description:

The Office of Residential Life manages the Key Services Center, which is a 24/7 operation, in support of the residential student experience. The Operations Assistant is the sole staff member on duty during overnight and weekend shift hours, handling Key Room operations and student lockouts. Additional duties include maintaining security of keys, tracking lock changes and lockouts for billing, and communication of pertinent information concerning department policies and procedures related to student lockouts and other related key processes.  There are 49 residential facilities with over 5,400 beds that are managed by Residential Life. This position supports the safety and security of these spaces by managing the keys associated with these spaces. 

The schedule is 3rd shift (12am-8am) with alternating weekends off as outlined below:

• Week 1 - 12am-8am Sunday - Tuesday (Off Wednesday, Thursday, Friday, Saturday)

• Week 2 - 12 am-8am Saturday - Tuesday (Off Wednesday, Thursday, Friday)

Job Qualifications 

Education and Experience: 

• High school or GED required. 

• 1- 3 years’ experience working in an office environment and/or customer service preferred.

Job Competencies:

• Demonstrated skills in customer service, particularly with ability to defuse tense situations. 

• Ability to establish and maintain collaborative working relationships with students, parents, student organizations, and staff. 

• Strong organizational, administrative, and time-management skills, plus attention to detail.

• Ability to multi-task required.

• Demonstrated computer proficiency and continued interest in enhancing skills in: Microsoft Office, Excel, Word.

• Ability to react quickly and shift priorities when needed. 

• Possesses a willingness and ability to support a diverse and inclusive campus community. 

• Ability to maintain confidentiality. 

• Sensitivity to and understanding of diverse perspectives that students and families bring to Brown, and that colleagues bring to their work – including those of academic, socioeconomic, culture, race and ethnicity, nationality, ability, gender, sexual identity, and intersectional identities. 

• Demonstrated excellent attention to detail and accuracy. 

• Must be able to walk and stand for extended periods. 

• Must be able to climb stairs throughout the duration of shift. 

• Must be able to work under adverse temperatures and/or weather conditions. 

• Valid Driver’s License required.

Background Check: All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Additional Information: Please submit a resume and cover letter when applying for this position. To learn about benefits at Brown University, visit the Brown University benefits page.

Benefits of Working at Brown:

Please review additional information on the Benefits of Working at Brown.

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact [email protected].

Brown is an E-Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.