Operations Assistant

Posted Yesterday
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Newbury, Berkshire, England, GBR
In-Office
Entry level
Industrial • Manufacturing
The Role
Processes orders, maintains accurate records, completes documentation, responds to customer and internal queries, and supports order fulfillment. The role includes locating, checking, and preparing goods for dispatch, resolving discrepancies, coordinating with colleagues and suppliers, and prioritizing daily tasks. More than half the position is administration-based, with the remainder involving practical warehouse and operational support.
Summary Generated by Built In
Exciting Career Opportunity as an Operations Assistant at Urban Logistics in Newbury!
We are looking for a reliable and organised Operations Assistant to join our team in a varied role combining administration, customer support, stock coordination and practical operational activities.
We are interested in finding someone with the right attitude, strong attention to detail and a willingness to learn. If you are organised, dependable and enjoy taking ownership of your work, we would like to hear from you.
Urban Logistics are the supply chain and logistics division within the KION Group, a global leader in forklift trucks and warehouse equipment with over 42,000 employees. This is an exciting opportunity to become a key player in driving the groups internal supply chain.
What you’ll be doing
• Processing orders and keeping information accurate within our systems.
• Completing and checking paperwork and documentation.
• Responding to customer and internal queries and helping see them through to completion.
• Helping fulfil orders by physically locating, checking and preparing goods ready for dispatch.
• Checking information and helping resolve any differences or problems.
• Organising your daily tasks to make sure orders and customer requirements are completed on time.
• Working with colleagues, customers, suppliers and other departments to keep things running smoothly.We offer:

At Urban Logistics, we believe in rewarding our people. Your package will include:

  • Competitive salary based on experience
  • 25 days annual leave plus statutory bank holidays
  • Enhanced Salary Sacrifice Pension Scheme
  • Access to discounts from major UK brands
  • Death in Service Benefit

Tasks and Qualifications:

We welcome applicants from any industry and are particularly interested in people who demonstrate:


  • Excellent attention to detail.
  • Strong administration and organisational skills.
  • A genuine sense of ownership and accountability.
  • Reliability and a willingness to take responsibility.
  • Confidence using computers and learning new systems.
  • Comfortable with practical work, including being on your feet and handling goods.
  • Good communication and customer service skills.
  • The ability to prioritise and manage several tasks.
  • A practical approach to solving problems.
  • Flexibility and willingness to support different areas of the operation.
  • A positive attitude and willingness to learn.

Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.


For contractual purposes, the position will be titled Warehouse Operative; however, over 50% of the role is administration-based, with the remainder involving practical order fulfilment and operational support.


Our Commitment to Inclusion

We are an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.


If you require adjustments during the application or interview process, please let us know.


Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.


Ready to join us? Apply today and take your career to the next level!

Skills Required

  • Excellent attention to detail
  • Strong administration and organisational skills
  • A genuine sense of ownership and accountability
  • Reliability and willingness to take responsibility
  • Confidence using computers and learning new systems
  • Comfort with practical work, including being on your feet and handling goods
  • Good communication and customer service skills
  • Ability to prioritise and manage several tasks
  • A practical approach to solving problems
  • Flexibility and willingness to support different areas of the operation
  • Positive attitude and willingness to learn
  • Proof of the right to work in the UK
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The Company
HQ: Frankfurt am Main
2,544 Employees
Year Founded: 2006

What We Do

Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales

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