Operations Assistant

Job Purpose:

To assist and support the Operations Team in organising our portfolio of conferences, awards, and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression. 

Key Accountabilities:

•    Ensure professional and first-class customer communications (exhibitor/sponsor/contractor) always.
•    Pre-show and on-site exhibitor liaison and support via phone and email, dealing with incoming enquiries in a timely and efficient manner 
•    Be the first point of contact for exhibitors, and support via phone and email
•    Create and deliver an effective communications plan for exhibitors, in collaboration with the Operations and Marketing teams. 
•    Manage scheduled communication to go out at key stages of the event process regarding all logistical details, as relevant to the programme format and customer needs.
•    Manage the onsite Organiser’s Office onsite (where required), and that all materials needed are printed, and distributed amongst the team in a timely manner.

•    Management of exhibitor and contractor databases 
•    To assist in the processing & confirmation of exhibitor information and to monitor exhibitor responses to ensure all necessary information is received on time.
•    Assisting in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event
•    Updating and maintaining show floor plans 
•    Assisting with Exhibitor Days and Exhibitor Online Drop-In sessions, as required
•    File all relevant documentation on the shared drive. 
•    Support with Purchase Order creation
•    Attend relevant training as required, including health & safety.
•    Adhere to Ops processes as best practice and support the development of processes where appropriate.

•    Manage Salesforce and Operational processes – including creating and keeping up to date with event Ops CPAs
•    Successfully create, update and monitor stand and event inventory  

•    Externally – Communicate proficiently with external/ international contractors, sponsors, exhibitors and venues.
•    Internally – Interacts effectively with fellow team members and other office departments.  

•    Assisting with travel and accommodation requirements (as required) 
•    Evening functions venue research and support
•    Researching and presenting potential sponsorship items
•    Coordinating on site freight requirements 
•    General admin and adhoc projects
•    To comply with the company’s Health & Safety Policy

Qualifications, Experience, & Skills:

Key requirements for the role

•    Communication – excellent written English and verbal communication skills 
•    Ability to work under pressure and to deadlines 
•    Flexibility – required as the post includes travel and out of hours’ work relating to events.
•    Able and willing to travel to countries in Asia, Africa, Europe, North America
•    Ability to work calmly under pressure in a busy, fast-paced, and agile environment.
•    Good team player: able to work well in a team.
•    Organised and methodical, with high attention to detail.
•    Good at multitasking and working on different events/projects at the same time.
•    Good problem solver.
•    Good communication skills: can communicate clearly and concisely with different communities and groups.
•    Basic knowledge of MS Office Suite and/or the use of general IT equipment

Personal Attributes

•    Customer Focused – put the customer at the heart of everything we do
•    Team Player – ability to work well in a team as well as independently
•    Harding working - Strong work ethic representing our industry leading brands
•    Studious - Desire to learn and embrace best practice 
•    Respectful – demonstrate consistency and reliability in all areas
•    Collaborative – display open communication and innovation
•    Proactive – take initiative on opportunities and test your ideas
•    Efficient – display excellent time management and prioritisation

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.