Lieutenant

As part of our team, you'll benefit from:

• Active 911 emergency response system serving local communities
• Hands-on leadership experience in a high-performance EMS system
• Opportunities for advancement into Captain, Operations Management, and executive leadership roles
• Opportunities to become a Field Training Officer, instructor, and clinical educator
• Leadership development, mentorship, and professional growth pathways
• Clinical and operational training support
• Tuition reimbursement opportunities
• In-house training and continuing education programs
• Disaster response and special operations deployment opportunities
• Competitive benefits, including Medical, Dental, Vision, and 401(k) retirement plans
• A mission-driven, patient-first culture

At Community Care Ambulance, the Lieutenant serves as a frontline operational leader responsible for supporting daily EMS operations while providing direct leadership to field personnel. This position helps ensure operational readiness, clinical excellence, and efficient service delivery across all assigned units.

The Lieutenant serves as the first level of operational leadership, working closely with Captains to support field operations, mentor employees, solve operational challenges, and maintain system readiness throughout each shift.

This position is ideal for experienced Paramedics who are ready to begin their leadership journey while maintaining an active clinical role in the field. Lieutenants serve as the bridge between frontline crews and operational leadership, ensuring patient care, responder safety, and operational efficiency remain aligned at all times.

Leadership development is a core expectation of this position. Each Lieutenant works under the guidance of a Captain while developing the operational, administrative, and leadership skills necessary for future advancement. Through mentoring, coaching, and hands-on experience, Lieutenants are prepared to become the next generation of Captains and operational leaders.

This is more than a supervisory role—it is the first step in Community Care Ambulance's leadership development pathway.

At Community Care Ambulance, we intentionally invest in our leaders through education, mentorship, and professional development because strong leaders create stronger crews, stronger operations, and better patient outcomes.

When our Lieutenants lead with professionalism, accountability, and compassion, our crews thrive, our operations remain strong, and our patients receive exceptional care.

Community Care Ambulance is a non-profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services throughout Northeast Ohio.

(The duties listed are not all-inclusive but represent the essential functions of the role.)

The Lieutenant serves as the on-duty frontline operational leader responsible for supporting field operations, maintaining system readiness, and assisting Captains in ensuring effective EMS service delivery. This position provides leadership, coordination, and operational support while promoting clinical excellence and employee development.

The Lieutenant also functions as a working Paramedic when operational needs require direct patient care.

• Serve as the on-duty operational leader during assigned shifts.
• Support Captains in overseeing daily field operations and EMS personnel.
• Assist in coordinating system status management and deployment plans.
• Help maintain operational readiness and efficient unit utilization.
• Respond to field requests and operational challenges while exercising sound judgment.
• Provide real-time problem-solving and support for field crews.
• Assist with operational continuity during periods of high call volume, special events, and emergency incidents.
• Serve as a liaison between field personnel, Communications, healthcare facilities, and public safety agencies.

• Perform all duties of a Paramedic in accordance with state and local protocols.
• Provide advanced life support and direct patient care when assigned.
• Respond to high-acuity incidents requiring additional clinical support.
• Assist crews with patient care, scene management, and clinical decision-making.
• Ensure accurate, complete, and timely patient care documentation.
• Maintain all required certifications, licensure, and continuing education.

• Provide daily leadership, coaching, and support to assigned field personnel.
• Promote professionalism, accountability, teamwork, and employee engagement.
• Mentor employees through positive coaching and performance feedback.
• Identify performance concerns and communicate them to Captains.
• Assist with onboarding, orientation, and field integration of new employees.
• Support Field Training Officers and educational initiatives.
• Lead by example while fostering a positive work environment.

• Ensure ambulances, response vehicles, and medical equipment remain operational and deployment ready.
• Conduct vehicle inspections and equipment readiness checks.
• Monitor medical supply inventory and report shortages.
• Assist with maintaining operational readiness standards across assigned units.
• Ensure proper documentation of equipment deficiencies and corrective actions.

• Complete operational reports, shift documentation, and required incident reports.
• Communicate operational updates to Captains and incoming shifts.
• Collaborate with Communications to ensure efficient resource management.
• Assist with implementation of contingency plans during operational disruptions.
• Maintain confidentiality regarding personnel, operational, and patient information.

• Demonstrate integrity, accountability, and professionalism in every interaction.
• Communicate effectively with employees, patients, healthcare partners, and the public.
• Exercise sound judgment in dynamic and high-pressure environments.
• Promote Community Care Ambulance's mission, vision, and values.
• Maintain a patient-first approach while supporting organizational goals.
• Foster teamwork, collaboration, and continuous improvement.

• Current Ohio Paramedic certification (or ability to obtain prior to employment)
• Valid driver's license with an acceptable driving record
• Minimum experience requirements established by Community Care Ambulance
• Demonstrated leadership potential with strong interpersonal and communication skills
• Ability to make sound operational decisions in fast-paced environments
• Ability to mentor, coach, and motivate employees
• Proficiency with EMS documentation systems, scheduling software, and Microsoft Office applications

At Community Care Ambulance, leadership begins with service.

As a Lieutenant, you'll have the opportunity to lead by example while developing the skills necessary to become a Captain and future operational leader. You'll work alongside experienced leadership, mentor fellow EMS professionals, strengthen daily operations, and continue providing exceptional patient care.

Whether you're supporting crews during critical incidents, solving operational challenges, or developing your leadership abilities, your contributions will directly impact the success of our employees, patients, and communities.

If you're ready to begin your leadership journey within an organization committed to developing exceptional EMS leaders, we invite you to join our team.

Qualifications & Education

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Must successfully pass a criminal background check and drug screening in accordance with organizational policy.
• Valid driver’s license required with the ability to meet Community Care Ambulance insurability requirements.
• Demonstrated record of reliable, regular, and predictable attendance.
• Ability to read, interpret, understand, and follow verbal and written instructions.
• Ability to read, write, and communicate effectively in English.
• Must successfully complete all required orientation, field training, and onboarding programs.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must maintain all certifications, licenses, and continuing education requirements applicable to the position throughout employment.

Preferred Qualifications

• Associate degree or higher in Emergency Medical Services, Healthcare, Public Safety, or a related field preferred.
• Minimum of one (1) year experience as a licensed Paramedic preferred.
• Experience in interfacility transport operations preferred.
• Familiarity with EMS software systems including Traumasoft and HealthEMS preferred.

Certifications & Licensure

• Current Ohio Paramedic certification required.
• Current CPR certification required.
• ACLS and PALS certifications required or must be obtained within thirty (30) days of hire.
• Completion of FEMA Independent Study courses IS-100, IS-200, IS-700, and IS-800 required upon hire or within the timeframe established by the organization.
• Employees are responsible for attending sufficient continuing education programs and maintaining all required certifications and licensure throughout employment.

Work Shift & Schedule

• The Operations Department functions 24 hours per day, 7 days per week.
• Employees must be available to work day, evening, overnight, weekend, holiday, overtime, holdover, and callback shifts as operational needs require.
• Shift schedules may consist of 12-hour or 24-hour shifts, with rotating or non-rotating assignments depending on operational staffing needs.