Operations Assistant - Bilingual English and Mandarin

Who Are We? 
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Responsibilities

• To support the Operations manager in team development and to work with staff at other levels to ensure an efficient workflow and smooth communication to achieve the team success
• Follow standard operating procedures established by management
• Receives inspect, handle, and stocks inbound products
• Receives returns, counts and confirms quantities, determines the condition, and completes paperwork
• Assign delivery tasks to delivery drivers according to the volume of goods in the warehouse
• To supervise warehouse operations according to the quality manual including management of the warehouse personnel and/or 3rd party service provider
• Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor
• Encourage safe work practices in others
• Arrange daily cycle count and follow variance
• Weekly report update
• Other duties as assigned to the position

Qualifications

• College diploma or international equivalent

• Fluent in English and Chinese
• Ability to structure and implement a high level of process thinking within the area of responsibility
• A well-defined sense of communication, including conflict resolution, and people management skills
• Ability to supervise and motivate a team to achieve and exceed their goals
• Be able to work on night shift and weekend shift

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
• Salary range $17 to $18