Operations and Quality Manager

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Job Description:

The opportunity:
The Operations and Quality Manager is responsible for overseeing the day-to-day operations and ensuring the highest standards of service delivery, quality assurance, and continuous improvement for Indonesia Service Business Unit. This role plays a critical part in driving operational excellence, customer satisfaction, and compliance with internal and external standards.

How you will make an impact:

• You will lead and manage service operations to ensure timely, efficient, and cost-effective delivery of services, develop and implement operational strategies, KPIs, and performance metrics aligned with business goals, coordinate with cross-functional teams (sales, finance, supply chain & logistic) to ensure seamless service execution.

• You will manage resource planning, scheduling, and logistics to optimize workforce utilization and service delivery, monitor and control operational budgets, ensuring cost efficiency and profitability, develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO standards and company policies.

• You will lead root cause analysis and corrective/preventive actions (CAPA) for service-related issues, conduct internal audits and coordinate external audits to ensure compliance with regulatory and customer requirements, drive continuous improvement initiatives using Lean, Six Sigma, or other quality methodologies.

• You will ensure service documentation, procedures, and records are accurate and up to date, act as a key point of contact for customer quality and operational concern, ensure customer feedback is captured, analyzed, and used to improve service performance, ensure compliance with health, safety, and environmental regulations and company policies.

• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background:

• Bachelor’s degree in engineering, Operations Management, or related field (master’s preferred).

• Minimum 10 years of experience in operations and/or quality management, preferably in a service or industrial environment.

• Strong knowledge of ISO 9001, Lean/Six Sigma, and continuous improvement tools.

• Proven leadership and team management skills.

• Excellent analytical, problem-solving, and communication abilities.