What if you could create the processes that help an entire partner ecosystem thrive? Join our Alliances team and bring structure, scalability, and operational excellence to one of Coveo's fastest-growing strategic functions.
This newly created role is a unique opportunity to shape how we work. You'll collaborate across Sales, Revenue Operations, Marketing, Professional Services, Customer Success, and Enablement to deliver projects that improve the partner experience.
As our Operations & Project Management Specialist on the alliances team, you will:- Lead operational initiatives that improve the scalability, efficiency, and governance of Coveo's partner ecosystem.
- Coordinate cross-functional projects, ensuring stakeholders remain aligned and initiatives are delivered successfully.
- Support partner onboarding, activation, enablement logistics, governance reviews, and ongoing lifecycle activities.
- Collaborate with Revenue Operations to maintain reporting, dashboards, and key partner performance metrics.
- Own internal communications, including the Alliances newsletter, Confluence space, Slack channel, and team documentation.
- Drive AI-enabled process improvements, using tools like ChatGPT and Claude to automate reporting, streamline documentation, and increase alliances team efficiency.
- 2+ years of experience in project management, operations, business operations, partnerships, or another cross-functional role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Excellent communication skills and confidence working with stakeholders across different teams.
- Creative, with strong problem-solving skills and the ability to bring fresh thinking to how the team operates.
- A proactive, resourceful mindset with the ability to work independently in an evolving environment.
- Experience working in a Software-as-a-Service (SaaS) environment, across global or multi-region teams.
- Experience with Salesforce, Microsoft Excel, Microsoft Power BI, Confluence, or similar operational tools.
- Experience with AI tools (ChatGPT, Claude, or similar) to build efficient workflows.
- Experience supporting partner, customer success, or go-to-market organizations.
- Passion for building scalable processes and turning ambiguity into structure.
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
#LI-Hybrid #LI-Remote
Skills Required
- 2+ years of experience in project management, operations, business operations, partnerships, or another cross-functional role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Excellent communication skills and confidence working with stakeholders across different teams.
- Creative problem-solving skills and ability to bring fresh thinking to team operations.
- Proactive, resourceful mindset with ability to work independently in an evolving environment.
- Experience working in a Software-as-a-Service (SaaS) environment, across global or multi-region teams.
- Experience with Salesforce, Microsoft Excel, Microsoft Power BI, Confluence, or similar operational tools.
- Experience with AI tools (ChatGPT, Claude, or similar) to build efficient workflows.
- Experience supporting partner, customer success, or go-to-market organizations.
- Passion for building scalable processes and turning ambiguity into structure.
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Healthcare is considered comprehensive and good value, spanning medical, dental, vision, disability, mental‑health support, telemedicine, and an EAP. This breadth and perceived affordability stand out across locations.
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Leave & Time Off Breadth — Paid holidays, PTO/sick leave, volunteer time off, and work‑from‑home flexibility are commonly available. Flexible working hours and solid vacation policies in Canada further support work‑life balance.
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Parental & Family Support — Parental‑leave top‑ups, options to extend leave, and on‑site daycare in Quebec City indicate robust family support. These provisions complement caregiver‑friendly flexibility in day‑to‑day scheduling.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
