Emma – The Sleep Company

Operations and Last-Mile Manager

Posted 22 Days Ago

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Lisbon

Hybrid

Junior

Information Technology • Manufacturing

The Role

Oversee Last Mile delivery operations across Europe, manage delivery performance, coordinate between internal and external teams, and improve processes.

Summary Generated by Built In

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you'll do

You’ll be part of the Offline team and take ownership of our Last Mile delivery operations across Europe; making sure our products get from the warehouse to the customer, on time and in great shape. Manage daily delivery operations and ensure smooth coordination between warehouses and carrier partners
Act as the main point of contact between internal teams (Sales, Customer Service, Warehouse, Tech) and external delivery providers
Monitor delivery performance (e.g. on-time rate, delays, customer complaints) and take action when issues arise
Support new carrier onboarding and improve delivery processes for speed, quality, and cost efficiency
Handle operational escalations quickly, including missed deliveries and damaged items
Track key KPIs and assist in preparing reports and insights for performance reviews
Collaborate on contracts, SLAs, and pricing updates with logistics partners when necessary

Who we're looking for:

2+ years of experience in logistics or operations, ideally in Last Mile delivery or transport coordination
Strong organizational skills and a hands-on approach to daily tasks
Clear communicator who’s comfortable working with many teams and external partners
Confident with Excel and using data to solve problems
Fluent in English
Spanish and French are a plus, but not mandatory
Experience with logistics tools (WMS, TMS, tracking platforms) is a plus

What we offer:

Personal and company growth to accelerate your career and achieve your goals.
Responsibility and decision-making from day one to drive impact and shape our company culture.
Learn from experts and connect with teammates at engaging company events.
Confidential mental wellbeing support with personalized sessions and self-guided programs.
Access to live group sessions and coaching that build resilience and foster a positive team environment.
A pet-friendly office to make your workday more enjoyable.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

Top Skills

Excel

Tms

Wms

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The Company

Mexico City

1,398 Employees

Year Founded: 2013

What We Do

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age