Operations and Business Support Assistant

Salary: £25,185 - £25,989 per annum

Hours per week: 37 hours 

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Are you a highly organised administrator with a talent for multitasking and delivering exceptional customer service? The Wiltshire Pension Fund is looking for an Operations and Business Support Assistant to play a key role in supporting the smooth running of our service. Working closely with the Operations Team and the Head of Wiltshire Pension Fund, you will provide vital business and administrative support, helping to ensure efficient day-to-day operations across a busy and dynamic environment. 

The Wiltshire Pension Fund is one of the largest local authority pension funds in the region, responsible for administering pension benefits for members across more than 180 employer organisations, including local authorities, schools, colleges, charities and service providers. Managing assets of around £3 billion against pension liabilities of £2.7 billion, the Fund delivers secure pension benefits to thousands of members while supporting employers and ensuring strong governance, efficient administration and long-term financial sustainability. 

In this varied role, you will manage shared inboxes, handle customer enquiries, support system administration, monitor and update pension-related data, coordinate software testing and maintain important employer records. You will also assist with reporting activities, data quality initiatives and projects that help safeguard the accuracy and integrity of pension fund information. Alongside this, you will provide business support through diary management, meeting coordination and administrative assistance to managers across the Fund. 

We are looking for someone with excellent organisational and communication skills, strong attention to detail and the ability to manage competing priorities. Experience of working in an administrative or business support role, confidence using IT systems and a proactive approach to problem solving will help you succeed. In return, you will join a supportive team where your contribution will make a real difference to the service we provide to members, employers and stakeholders. Apply today and become an important part of a team dedicated to delivering an outstanding pension service across Wiltshire.

Why Us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details 

Kathryn Hutchinson, Pensions Fund Operations Manager [email protected]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. 

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.