Operations Analytics Lead

The Operations Analytics Lead will be responsible for leading the analytics function across their dedicated function. They will be supporting a major transformation programme that will transform the organisation from a relatively closed and siloed organisation with respect to data into being one that derives maximum value from its data. 
The Analytics Lead will operate as a business partner to the C-suite and Directors in the assigned business area and ensure that the most impactful data products are built and delivered in the right way, and that the business uses them to their fullest potential.

This role is a critical link between the programme and the business:

• On the “business” side, the role works with a line department to determine how data and analytics can best be used to achieve its strategic and transformational objectives; in some cases playing a critical role. This will take the form of a strategy, roadmap and backlog for the program to deliver
• On the “Data” side, the role is to be the champion of the line department, making sure that what is delivered meets the needs of the business in terms of timing and functionality

The ideal candidate will have a strong background in data analytics, strong leadership experience along with airline experience that includes disruption management and familiarity with airline industry standards.

Key responsibilities & duties include:  

• Leadership and Management:
  
  • Lead thinking on how to create the most value from data and analytics in their dedicated line department, forming that vision into an agreed strategy and roadmap
  • Persuade Leadership and all colleagues across the programme of the merits of the strategy and roadmap 
  • Work closely with the delivery capability within the programme to create a high-level delivery plan that satisfies both programme Leadership and line department C-level and Directors
  • Ensure that the programme resources fully understand the overall objectives and business rationale behind the strategy and roadmap
• Customer Relationship Management  
  
  • Collaborate closely with key stakeholders across the assigned line department, cultivating successful relationships with senior stakeholders to ensure key deliverables are aligned to the requirements and priorities of key stakeholders. 
  • Provide a focal point for the programme, acting as an escalation point where necessary and resolving issues to the mutual satisfaction of key stakeholders.
  • Ensure transparent and accurate regular reporting on the programme initiatives for the line department.
• Internal Stakeholder Management  
  
  • Leadership: ensure understanding of proposed strategy, roadmap and delivery approach
  • Delivery: agree how requirements are to be delivered
  • Platform: provide views on appropriate platform and architect approaches
  • Change: ensure the Change Team are aware of strategy/roadmap/delivery activities and contribute as required through comms, training, process design, etc… 
• Benefits/Funding
  • Ensure the assigned line department create metrics for measuring the benefits of programme deliveries

Required Experience & Competencies:

• 10 years+ experience in the use of data & analytics in general, including significant experience of delivering data products
• 5 years+ experience in leadership roles and in the use of data & analytics
• Strong demonstrable experience of building relationships across a wide range colleagues, up to C suite 
• Ability to explain complex analytical approaches to colleagues without a data and analytics background
• Working knowledge of a variety of airline or functional business strategies
• Advanced level of proficiency in use of Microsoft Office suite – Including Project, Visio, Word, Excel & PowerPoint
• Proven experience of working with iterative product delivery methodologies including Waterfall & Agile
• Initiative-taking, driven, pragmatic individual, completely focused on outcome delivery for business benefit
• Excellent communication skills, with ability to communicate effectively both internally and externally at levels up to Director and C Suite, and ability to make complex execution problems simple to the business
• Must be capable of understanding and communicating the “big picture.”
• Demonstrated leadership ability and interpersonal skills; strong emotional intelligence and influencing skills
• Accustomed to balancing the need to focus on short-term results while delivering on a long-term vision that requires sustained transformation
• Confident initiative-taker who is assertive and focused with unquestionable ethics and integrity
• “Can-do” approach and thirst for driving continuous improvement and evolution
• Drive and determination to deliver outstanding results
• Enthusiastic, curious, energetic, and resilient in the face of a continuously changing landscape

Airline Experience

• Disruption Management: Experience handling and mitigating disruptions, ensuring smooth operations and minimising impact on passengers
• Ground Crew Management: Proven experience in managing ground operations, including coordination of ground staff, baggage handling, and aircraft turnaround processes
• Airport Management: Comprehensive understanding of airport operations, including terminal management, customer service, and safety protocols
• Additional Relevant Experience: Familiarity with airline industry standards, regulatory requirements, and best practices. Experience in roles such as flight operations, passenger services, and logistics is highly desirable