Operations Analytics Lead

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Dublin
7+ Years Experience
Information Technology
The Role

About us:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…

The Operations Analytics Lead will be responsible for leading the analytics function across their dedicated function. They will be supporting a major transformation programme that will transform the organisation from a relatively closed and siloed organisation with respect to data into being one that derives maximum value from its data. 
The Analytics Lead will operate as a business partner to the C-suite and Directors in the assigned business area and ensure that the most impactful data products are built and delivered in the right way, and that the business uses them to their fullest potential.

This role is a critical link between the programme and the business:

  • On the “business” side, the role works with a line department to determine how data and analytics can best be used to achieve its strategic and transformational objectives; in some cases playing a critical role. This will take the form of a strategy, roadmap and backlog for the program to deliver
  • On the “Data” side, the role is to be the champion of the line department, making sure that what is delivered meets the needs of the business in terms of timing and functionality

The ideal candidate will have a strong background in data analytics, strong leadership experience along with airline experience that includes disruption management and familiarity with airline industry standards.

Key responsibilities & duties include:  

  • Leadership and Management:
    • Lead thinking on how to create the most value from data and analytics in their dedicated line department, forming that vision into an agreed strategy and roadmap
    • Persuade Leadership and all colleagues across the programme of the merits of the strategy and roadmap 
    • Work closely with the delivery capability within the programme to create a high-level delivery plan that satisfies both programme Leadership and line department C-level and Directors
    • Ensure that the programme resources fully understand the overall objectives and business rationale behind the strategy and roadmap
  • Customer Relationship Management  
    • Collaborate closely with key stakeholders across the assigned line department, cultivating successful relationships with senior stakeholders to ensure key deliverables are aligned to the requirements and priorities of key stakeholders. 
    • Provide a focal point for the programme, acting as an escalation point where necessary and resolving issues to the mutual satisfaction of key stakeholders.
    • Ensure transparent and accurate regular reporting on the programme initiatives for the line department.
  • Internal Stakeholder Management  
    • Leadership: ensure understanding of proposed strategy, roadmap and delivery approach
    • Delivery: agree how requirements are to be delivered
    • Platform: provide views on appropriate platform and architect approaches
    • Change: ensure the Change Team are aware of strategy/roadmap/delivery activities and contribute as required through comms, training, process design, etc… 
  • Benefits/Funding
    • Ensure the assigned line department create metrics for measuring the benefits of programme deliveries

Required Experience & Competencies:

  • 10 years+ experience in the use of data & analytics in general, including significant experience of delivering data products
  • 5 years+ experience in leadership roles and in the use of data & analytics
  • Strong demonstrable experience of building relationships across a wide range colleagues, up to C suite 
  • Ability to explain complex analytical approaches to colleagues without a data and analytics background
  • Working knowledge of a variety of airline or functional business strategies
  • Advanced level of proficiency in use of Microsoft Office suite – Including Project, Visio, Word, Excel & PowerPoint
  • Proven experience of working with iterative product delivery methodologies including Waterfall & Agile
  • Initiative-taking, driven, pragmatic individual, completely focused on outcome delivery for business benefit
  • Excellent communication skills, with ability to communicate effectively both internally and externally at levels up to Director and C Suite, and ability to make complex execution problems simple to the business
  • Must be capable of understanding and communicating the “big picture.”
  • Demonstrated leadership ability and interpersonal skills; strong emotional intelligence and influencing skills
  • Accustomed to balancing the need to focus on short-term results while delivering on a long-term vision that requires sustained transformation
  • Confident initiative-taker who is assertive and focused with unquestionable ethics and integrity
  • “Can-do” approach and thirst for driving continuous improvement and evolution
  • Drive and determination to deliver outstanding results
  • Enthusiastic, curious, energetic, and resilient in the face of a continuously changing landscape

Airline Experience

  • Disruption Management: Experience handling and mitigating disruptions, ensuring smooth operations and minimising impact on passengers
  • Ground Crew Management: Proven experience in managing ground operations, including coordination of ground staff, baggage handling, and aircraft turnaround processes
  • Airport Management: Comprehensive understanding of airport operations, including terminal management, customer service, and safety protocols
  • Additional Relevant Experience: Familiarity with airline industry standards, regulatory requirements, and best practices. Experience in roles such as flight operations, passenger services, and logistics is highly desirable
  •  

What’s in it for you: 

  • An opportunity to join a fast-growing company  
  • Options for career advancement 
  • Learning and development opportunities 
  • Flexible working environment
  • Competitive rates based on experience 

Not for you?

Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.

P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.

At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. 

Your personal data

Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

If you would like to contact us about your data, please use the following address: [email protected]

The Company
HQ: Baggotrath North, Dublin
139 Employees
On-site Workplace
Year Founded: 2013

What We Do

We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.

We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.

Why choose Amach:
1. Business Agility​ - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction ​- We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability ​ - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation ​- By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security ​ - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability ​ - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.

We thrive on delivering customer value in every interaction.

If you are interested in hearing more or to see how we could help you, please get in touch [email protected]

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