Operations Analyst

Posted Yesterday
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Atlanta, GA, USA
In-Office
Junior
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role
Analyze and resolve day-to-day operational issues for motor vehicle titling and lien releases. Prepare and notarize collateral documents, update system of record, perform due diligence, produce routine reports, and communicate with internal and external clients.
Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Working knowledge of motor vehicle titling experience is preferred. Individuals typically have 2+ years of experience.

Responsibilities:

  • Timely and accurate release of motor vehicle titles and UCCs for Banc of America Leasing & Capital. 

  • Conducting due diligence via system of record (SOR) and vendor portals. 

  • Accurate preparation of lien release documentation, signing and notary execution, and communication with internal and external clients. 

  • Updating System of Record (SOR) with release status for tracking purposes

Required Skills:

  • Knowledge of Leasing documentation and credit structures

  • Experience preparing Bill of Sale, Power of Attorney, Lien Release Letter, UCC terminations, or other collateral documents

  • Excellent verbal and written communication skills. Ability to communicate professionally with internal and external clients.

  • Well organized and efficient; adept at multitasking in a fast paced environment.

  • Proficiency with Microsoft Office, with focus in Word and Excel

Desired Skills:

  • Experience with LMS or Alfa

  • Experience releasing titles

  • Experience with Dealflo

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills Required

  • Working knowledge of motor vehicle titling experience
  • Knowledge of leasing documentation and credit structures
  • Experience preparing Bill of Sale, Power of Attorney, Lien Release Letter, UCC terminations, or other collateral documents
  • Excellent verbal and written communication skills; professional client communication
  • Well organized and efficient; adept at multitasking in a fast paced environment
  • Proficiency with Microsoft Office, with focus in Word and Excel
  • Experience with LMS or Alfa
  • Experience releasing titles
  • Experience with Dealflo

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Fair & Transparent Compensation The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
  • Parental & Family Support Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
  • Retirement Support Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.

Bank of America Insights

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The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

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