Operations Analyst

Department:

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans.  Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff.  The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

This position manages invoice, paid receipt and reimbursement processes related to insurance. 

Primary Responsibilities

• Monitor and maintain disbursement reports.

• Obtain invoices for escrowed loans, paid receipts for non-escrowed loans.

• Update servicing system as applicable.

• Collaborate with Insurance Analysts and Loan Administrators on next steps relative to unsuccessful attempts and escrow issues.

• Process insurance premium disbursements and insurance claim payments daily.

• Process insurance premium reimbursements and insurance claim reimbursements.

• Complete general administrative tasks as necessary, including:

  • Data entry

  • Mail

  • Document management

• Assist team leads with team initiatives and projects.

• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders.

• Perform other duties as assigned.

• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor’s degree or 2+ years invoice processing experience preferred.

• Exposure to commercial insurance coverage - Property (including Flood, Wind) and General Liability (including Workers Compensation) preferred.

Knowledge, Skills and Abilities

• Requires excellent communication skills, written and oral, through all levels of the organization.

• Ability to work as a part of a team, while providing a strong individual contribution

• Excellent attention to detail, judgment, flexibility, and dependability

• Strong time management and organizational skills

• Ability to maintain a positive attitude with large volume of work.

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

#LI-NA1

#LI-Hybrid

What We Offer  

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
    - Up to 83% subsidized medical payroll deductions
    - Competitive dental and vision benefits
    - 401(k) + match
    - Pre-tax transit and commuting benefits
    - A robust health and wellness program – earn cash rewards and gain access to resources that
      promote health, engagement, and balance
    - Paid maternity and parental leave, as well as other family paid leave programs
    - Company-paid life, short and long-term disability insurance
    - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

• Career development opportunities 

• Empowerment and encouragement to give back – volunteer hours and donation matching 

 
*Eligibility may vary based on average number of hours worked 

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace.  We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information.  We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.