Operations Analyst

Posted 3 Days Ago
New York City, NY, USA
In-Office
80K-110K Annually
Mid level
eCommerce • Retail • Software
The Role
Manage operational initiatives and special projects, maintain trackers and deal status, coordinate across Sales, Engineering, and clients, resolve issues to keep transactions moving, support users on the platform, and optimize workflows for a fast-growing marketplace.
Summary Generated by Built In
The Company You’ll Join

Garage powers the exchange of critical assets across essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment could take months of navigating outdated, opaque processes—and we’re continuing to expand that model to new industries. Our agentic platform automates the entire journey: discovery, payments, freight, warranty, and financing. What once took months now takes minutes.

In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.

In this role, you will
  • Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.

  • Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.

  • Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.

  • Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.

  • Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.

  • Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

We’re looking for someone who
  • Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions.

  • Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail.

  • Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.

  • Is able to prioritize and manage multiple active requests and deadlines efficiently.

  • Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.

Qualifications
  • Bachelor’s degree from an accredited university.

  • 3+ years of experience in operations, customer-facing, or analytical roles.

  • Strong organizational skills with exceptional attention to detail.

  • Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have
  • Experience operating in an early-stage or high-growth startup environment.

  • Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests

  • A curious, proactive mindset, with a willingness to contribute new ideas

  • Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward

What we offer
  • Competitive salary and stock options

  • Comprehensive health, dental, and vision insurance for you and all your dependents

  • Enjoy daily catered lunches at our New York City office

  • Unlimited paid time off every year

  • $100 / month wellness stipend

  • Bi-annual team offsite

  • Opportunity to modernize one of the largest, most outdated marketplaces

Skills Required

  • Bachelor's degree from an accredited university
  • 3+ years of experience in operations, customer-facing, or analytical roles
  • Strong organizational skills with exceptional attention to detail
  • Demonstrated ability to communicate effectively with stakeholders at all levels via phone and email
  • Confident navigating spreadsheets, trackers, and multiple data sources and communicating insights
  • Experience operating in an early-stage or high-growth startup environment
  • Proficiency with ticketing and project management tools (e.g., Notion, Jira, Linear)
  • A curious, proactive mindset and willingness to contribute new ideas
  • Low ego and willingness to roll up sleeves to drive projects forward

Garage Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Garage and has not been reviewed or approved by Garage.

  • Wellbeing & Lifestyle Benefits The employee merchandise discount is consistently highlighted as a standout perk for store staff, and some roles advertise daily meals and a monthly wellness stipend. These lifestyle benefits add tangible value alongside base pay.
  • Healthcare Strength Corporate and U.S. tech job listings describe employer-paid medical, dental, and vision coverage with clear summaries in postings. This indicates robust healthcare support for those tracks.
  • Retirement Support Retirement programs with employer matching are called out for eligible roles. This includes 401(k) support in U.S. postings and matched plans noted in corporate materials.

Garage Insights

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The Company
HQ: New York City, NY
38 Employees
Year Founded: 2023

What We Do

Garage powers the exchange of critical assets across America’s essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes. In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.

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