About
At Meow, we provide startups with business accounts, corporate cards, and the clean financial reporting they need to operate and raise capital. Our customers are complex and global, from crypto protocols to multi-entity international businesses. We combine financial infrastructure with hands-on support so founders can operate efficiently and scale with confidence.
We’re looking for an Ops Associate who moves fast, executes with urgency, and thrives in a high-ownership environment. You’ll play a key role in supporting and ensuring a smooth experience for our customers.
What you'll do
Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high-quality responses
Troubleshoot and resolve customer issues, escalating complex cases when needed
Support internal operations, including backend investigations and process execution
Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency
Contribute to improving support processes, tooling, and response quality over time
Requirements
1+ years of experience in customer support, operations, or similar roles in fast-paced environments
Strong written communication skills with a focus on clarity, speed, and customer empathy
Ability to multitask and prioritize effectively under time-sensitive conditions
Detail-oriented with a problem-solving mindset and willingness to dig into backend issues
Comfortable working cross-functionally with ops, sales, and product teams
Compensation
$80k base. Total compensation may vary depending on the position offered and location.
Skills Required
- 1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills focused on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail-oriented with a problem-solving mindset and willingness to dig into backend issues
- Comfortable working cross-functionally with ops, sales, and product teams
What We Do
Meow is a financial technology company that provides business banking and treasury management solutions specifically designed for global companies, AI agents, and crypto-native firms. Its platform offers FDIC-insured accounts, virtual and physical corporate cards, global payments, and integrated crypto asset management, helping businesses streamline their financial operations and manage fiat and digital currencies in one place.
