Operations Analyst (Temporary)

Posted 10 Hours Ago
Be an Early Applicant
New York, NY, USA
Hybrid
Entry level
Fintech • Information Technology • Internet of Things • Software
We make software to build trust between businesses.
The Role
Process and submit state payroll tax registrations, resolve customer data inaccuracies, review state notifications, and contact state agencies regarding correspondence or requirements. Maintain high accuracy and throughput while managing multiple workstreams. Collaborate cross-functionally to identify process gaps, optimize fulfillment workflows, and support new features. This is a temporary, highly operational role requiring four days weekly in the New York City office through December 2026, with possible extension.
Summary Generated by Built In
About Middesk:

Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. We started by creating a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle.

Today, Middesk is used by more than 700 banks and fintechs, and in 2025 we verified more than 7 million companies. We've also expanded beyond business verification to help companies form, register, manage, and maintain their businesses, supporting more than 50,000 companies in setting up over 100,000 accounts required to hire employees, run payroll, and stay compliant.

Middesk came out of Y Combinator, and is backed by Sequoia Capital, Accel, Insight Partners, and Canapi. We're proud to be named on the Forbes Fintech 50 and Best Startup Employers lists.

The Role:

Middesk’s Entity Management business helps our customers to understand, manage and maintain their business information and relationships. The Entity Operations Fulfillment team is responsible for establishing and maintaining our customer’s relationships with state agencies by creating online accounts, submitting registrations and monitoring communications. To help our customers focus on growing their own businesses and maintain state employment compliance, we remove both complexity and operational burden from our customers by guiding them through the payroll tax registration process.

In this role, you will join a team of 8 ops analysts supporting our Entity Management product line. Your day to day will be reviewing and submitting tax registrations, working with customers to resolve poor data issues, and reviewing state notifications. You will develop expertise in the nuances of state registrations and leverage that expertise to rapidly and accurately complete the outlined tasks on behalf of our customers. Our Entity Management business line is growing and we’re excited to bring on board new team members that are excited to accelerate this growth. While this is a queue-based, highly operational role, there will be opportunities to support projects based on business need.

Please Note: This is a temporary position, expected to extend through December 31, 2026, with the potential to extend based on business needs. There is an expectation of 4 days per week in our NYC office. Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections.

What You'll Do:
  • Become an expert in the nuances of state registrations and transfers as you quickly and accurately process and submit state registrations.

  • Follow up with customers on inaccuracies in the application to ensure that we accurately and rapidly complete their state registrations.

  • Contact state agencies for follow up on untimely correspondences or clarify evolving state registration requirements.

  • Collaborate with the broader Entity Management Team to create and optimize processes for supporting new features and fulfillment streams by identifying gaps and needs of the internal team and our customers.

What We’re Looking For:
  • Proven ability to manage multiple tasks and prioritize personal work streams.

  • Ability to complete high volumes of various tasks and meet or exceed fulfillment quotas while maintaining accuracy.

  • Are process and solution-oriented, work with a high attention to detail, and are comfortable making decisions with available resources.

  • Ability to learn quickly and adapt to a dynamic environment.

  • Are hungry and coachable with an insatiable appetite for learning.

  • A proactive and problem-solving mindset; you view obstacles as an opportunity for growth and impact.

  • Collaborative team player with the ability to work well with cross-functional teams.

Skills Required

  • Ability to manage multiple tasks and prioritize personal workstreams
  • Ability to complete high volumes of varied tasks while meeting or exceeding fulfillment quotas and maintaining accuracy
  • Process- and solution-oriented approach with strong attention to detail
  • Comfort making decisions using available resources
  • Ability to learn quickly and adapt to a dynamic environment
  • Hungry, coachable, and highly motivated to learn
  • Proactive and problem-solving mindset
  • Ability to collaborate with cross-functional teams
  • Based within commuting distance of New York City and able to work in the office four days per week

Middesk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Middesk and has not been reviewed or approved by Middesk.

  • Fair & Transparent Compensation Pay is considered competitive, with salaries often described as above industry averages across roles. Compensation packages are positioned as well-regarded within the company’s market segment.
  • Strong & Reliable Incentives Incentive plans are viewed as attractive, especially for sales roles with clear on‑target earnings and upside for strong performers. Plan design is characterized as competitive relative to peers, reinforcing positive sentiment toward variable pay.
  • Healthcare Strength Health coverage is described as robust, with the employer covering most premiums for medical, dental, and vision. Additional wellness resources and memberships complement the core coverage and access.

Middesk Insights

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The Company
HQ: San Francisco, California
130 Employees
Year Founded: 2019

What We Do

Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle. Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.

Why Work With Us

We value curiosity, empathy, and diverse perspectives. We're excited about the scope of the problems we're working to solve. We look at situations based on first principles and prefer learning by doing. We have diverse backgrounds and skills, but we're passionate about our craft, hobbies, and the relationships we build.

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