Operations Analyst, Revenue Cycle Management

We are seeking a self-starter Operations Analyst to join our Revenue Cycle Management (RCM) team in a full-time, remote role. This position supports strategic decision-making by analyzing business operations, tracking metrics, and delivering insightful reports. The ideal candidate is proactive, willing to ask questions, and able to think outside the box to drive improvements. Responsibilities include tracking client profitability, managing expenses, developing dashboards, and conducting revenue recognition and executive reporting. Proficiency in Excel (pivot tables, XLOOKUP) and experience with Salesforce and PSA reporting is preferred. Join us to make an impact through operational excellence and innovative insights.

Responsibilities:

• Monitor operational status and manage intervention and problem solving with project managers and operations managers.

• Proactively identify and implement data improvements, enhancements, and system customizations that meet business requirements.

• Support weekly, monthly and quarterly reporting.

• Communicate with cross functional teams to ensure leaders are up to date and engaged in high-priority initiatives

• Participate or lead process design, process implementation, or process improvement initiatives

• Implement and coordinate the operational aspects of ongoing projects including review status of projects and budgets. 

• Assess operational issues, and develop resolutions to meet productivity, quality, and client satisfaction goals and objectives.

Qualifications

Required

• ​Bachelor's degree or equivalent relevant work experience

• Proficient in Microsoft Office with advanced Excel skills

• Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload 

• Demonstrated analytical and problem-solving abilities. 

• Strong collaborative skills and the ability to communicate effectively with various audiences. 

Preferred

• Experience with operational analysis including data collection, reporting and analytics

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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