Operations Analyst (Research)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Operations Analyst (Research)

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Company Background
RiskRecon is a high growth SaaS organization. We are focused on enabling organizations to dramatically improve their third-party risk management programs. Our automated solution produces analyst-quality, risk-prioritized action plans that enable efficient prioritization of third-party security risks and constructive collaboration with vendors.
In the past 10 to 15 years the entire IT application and outsourcing landscape has changed for most organizations as they shift from on premises software to the "cloud first" strategies. This transformation means that organizations increasingly rely on third-party vendors to protect and secure their sensitive systems and data. Yet these same organizations still rely on manual, once-a-year security questionnaires to evaluate the quality of each vendor's security practices.
RiskRecon is part of the Mastercard Cyber and Intelligence (C&I) organization with a growing list of brand name customers in a variety of industries.
Overview
Our Analysts participate in daily research and back-office work that is critical to the success of the RiskRecon organization. Analysts use specialized platforms and procedures to prepare work, research and build cyber security profiles and ensure timely report publishing for companies all over the world. The position is responsible for executing on processes to carry out customer requests. The position is required to communicate effectively and provide reporting and regular updates to internal and external stakeholders.
Role
In this role, you will:
- Perform internet research to understand corporate structure and governance for identified companies
- Identify and make decisions on owned company subsidiaries, domains, netblocks and security incidents
- Interface with technology tools to ensure cyber profiles are scanned, normalized and published to the RiskRecon and customer portals within defined service level targets
- Work with the Quality Assurance team to ensure the best product is delivered to our customers
- Share product ideas that will improve Analyst productivity and quality, and identify ways to enable product growth and scale
All About You
- Some Internet research experience
- Ability to follow and contribute to documentation and standard operating procedures
- Experience with Ms Office suite (word, excel, outlook)
- Excellent communication skills
- Experience using standard work management software tools like Jira
- Ability to work independently and with an internal community
- Strong attention to details
- Efficient at making high volume decisions based on evidence provided and through individual research
- Experience working with SQL and Python (Nice to have)
#Securitysolutions

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.