Operations Analyst (KeyBanc Capital Markets Inc (KBCM))

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Qualified candidate must report to the office 1-2 days per week to the Brooklyn, OH (Tiedeman) campus.

Job Brief:

Provide back-office support across multiple functions in the day-to-day operations of KeyBanc Capital Markets Inc (KBCM).  Position involves working with lines of business, compliance, along with other back-office teams within the Key. 

Essential Job Functions (KBCM):

• Primary support of the daily settlement process for the KBCM Institutional Equity and Fixed Income products using the Pershing NetX360 platform. 
• Monitor and resolve all trade comparison and settlement exceptions
• Work daily exception reports accurately and timely; analyze reconciling items to ensure resolution within aging standard time frames.
• Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure. 
• Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed. 
• Ability to prioritize workloads and issues while working independently with minimal supervision.
• Develop and maintain relationships with KBCM sales reps and traders to facilitate the timely coordination of work and problem resolution.
• Understanding of  MSRB and FINRA regulatory requirements
• Comprehensive understanding of risks and controls.
• Proactively share your knowledge to help others develop and to improve the performance of the team.
• Actively listen to internal/external client feedback and deliver appropriate solutions.
• Performing low level analytics and process reviews that may or may not include direction operational activity.
• Provides data and support for improvement concepts across the organization.
• Provides data and support for developing reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions.
• Mine data from primary and secondary sources often using complex joins across multiple datasets
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.

Marginal Job Functions:

• Document and maintain procedures according to process implementation on new systems, including process flows, desktop procedures, and written supervisory procedures.
• Crosstrain on many processes and multiple systems to support the KBCM Institutional Equity and Fixed Income sales and trading desks. 
• Provide project support duties as assigned by management.
• Institute continuous improvement approaches where appropriate; assess processes and make recommendations for workflow improvement.

Required Skills:

• Bachelor’s Degree or 3+ years of experience in Brokerage Operations environment
• Understanding of securities practices
• Strong professional written and verbal communication
• Excellent time management skills
• Ability to multi-task, prioritize work and meet established deadlines with limited supervision.
• Demonstrate detail orientation, precision and exactness.
• Strong Personal Computer skills with proficiency in Microsoft Excel and Word.

Preferred Skills:

• Process improvement orientated.  Ability to identify and implement improvement opportunities.
• Exhibit a proactive nature and approach to learning, problem identification and resolution
• Self-motivated with a desire to be successful

• Working knowledge of Pershing NedtX360 Platform
• Working knowledge of Bloomberg TOMS
• Series 7 General Securities Representative or Series 99 Operations Professional License

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $55,000 to $65,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 05/30/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].