Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments. We are a technology company known for our leading core banking and payment platform. Our platform provides cloud-native solutions for core banking and payments, paving the way for a new generation of more sophisticated payment solutions. We're looking for talented people to help us deliver cutting edge solutions to ensure our customers enjoy world class solutions. We started in Brazil and are now almost 500 people globally. Come and join the adventure.
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules.
The Operations team is responsible for supporting our clients during live operations, responding to Client’s inquiries and tracking product usage in order to suggest improvements to the development team.
- Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
- Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
- Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
- Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
- Knowledge on transactions settlement and clearing.
- Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
- Experience working with transaction databases and familiarity with SQL or similar querying languages.
- Proficiency on interpreting behaviors and fetching results from different technical systems.
- Intermediate English Level
- (Desirable) Familiarity with international standards ISO 8583, EMV, and APIs
- (Desirable) Experience using AWS tools.
- (Desirable) Experience using tools like Postman or Insomnia.
- (Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
- (Desirable) Ability to convey technical information to non-technical users clearly.
- (Desirable) Previous experience in a technical support role or IT-related field.
- (Desirable) Understanding of cloud computing and relevant technologies.
- Remote work
- Flexible hours
- Gympass
- Meal & Food vouchers
- Remote work financial support
- Life Insurance
- Medical and Dental Assistance
- Employee child care benefit: daycare
- Vidalink partnership
- Day off (Birthday)
- Support for studying languages
- 50% off AWS and GCP certifications
- Java, Groovy and Go
- Automated Testing
- K6 (Load Testing) and Gremlin (Chaos Testing)
- SQL / NoSQL
- Git
- Rest APIs and streaming data
- Cloud (AWS and Google)
- Docker and Kubernetes
- Codefresh & ArgoCD
- Grafana & Honeycomb
- Jira / Confluence
- AWS Services;
- Data Processing: Spark, Flink
- Python
- Airflow
- Relational databases (PostgreSQL and MySQL)
- AWS
- Codefresh
- ArgoCD
- Grafana & Honeycomb
- Kubernetes
- Terraform
- Go, Python, and Shell Script
- Prometheus
- Istio
- SAST
- SCA
- IaC Scans
Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:
- Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
- Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
- Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.
Responsibility & Commitment
Challenging the Status Quo to Drive Change
Minimum Friction Experience
Collective Power
Delivering Value and Excellence
Focus on People
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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
What We Do
Pismo is a technology company providing a complete processing platform for payments and banking.
Large banks, marketplaces, and fintechs already use our cloud-native microservices platform.
Our clients are launching next-generation solutions while migrating their legacy systems onto the most advanced platform in the market.
Want to know more? Visit our website and find out what we are doing: https://pismo.io/
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