Operations Analyst 2

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

PCG is seeking a Operations Analyst Team Lead to oversee project staff and project deliverable for our Social Security benefits advocacy program on behalf of New York City’s Administration for Children’s Services (ACS). This role is responsible for supervising team members who manage day to day eligibility screenings, development and filing for federal benefits and appeals, stakeholder notification, and benefit management activities on behalf of youth in foster care. The Operations Analyst Team Lead ensures consistent quality of work, maintains up to date policies and procedures, and supports staff through training and development.
In addition to team leadership, this position carries key project management responsibilities and will work closely with Senior Leadership to ensure their staff meet project goals and objectives and is responsive to client and project needs and tracking and reporting for internal and external purposes.

Key Responsibilities

Team Leadership & Staff Management

• Supervise staff responsible for eligibility screening, case development, appeals activities stakeholder notification, and benefit management activities.

• Monitor staff performance to ensure accuracy, timeliness, and adherence to quality standards.

• Provide coaching, training, and ongoing professional development to support staff growth.

• Maintain and update project policies, procedures, and workflow documentation.

Quality Assurance

• Review and track work output to ensure compliance with project requirements and Social Security Administration guidelines.

• Implement quality‑control processes and corrective actions when needed.

Project & Client Management

• Oversee contract reporting, data tracking, and timely submission of required deliverables.

• Support general project management functions, helping guide the project team toward meeting all contractual obligations.

• Provide regular project performance updates to senior leadership.

 

Required Skills:

• Proven ability to supervise, coach, and develop staff

• Strong performance management skills, including providing feedback and conducting quality reviews

• Ability to lead a team toward contract deliverables and production goals

• Ability to manage timelines, deliverables, and contract requirements

• Strong organizational and planning skills to support project operations

• Experience preparing reports, tracking metrics, and leading project meetings

• Excellent verbal and written communication skills

• Strong client‑facing abilities, including meeting facilitation and professional correspondence

• Ability to convey complex information clearly to staff, leadership, and clients

• Skill in reviewing work for accuracy, compliance, and quality standards

• Ability to develop, document, and update policies and procedures

• Analytical skills to identify trends, gaps, or performance issues

• Ability to resolve escalated issues efficiently

• Sound judgment in guiding staff, prioritizing work, and making policy‑aligned decisions

Soft Skills

• High attention to detail

• Strong time‑management and multitasking abilities

• Adaptability in a fast‑paced environment

• Professionalism and collaborative work

Bonus Skills

• Understanding of benefits eligibility requirements, medical documentation, and SSA policies

• Knowledge of Social Security Disability programs (SSI/SSDI), case development, and advocacy processes

Qualifications 

Education:

A bachelor’s degree or 3 years of relevant supervisory and project oversite experience

Experience:

Strong background with supervising and staff development. Social Security disability advocacy, claims management, human service sector.

WORKING CONDITIONS:    

Hybrid: Client Site in NYC with some remote opportunity.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $49,500 - $86,900

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.