Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.
Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
What is the role?
We are seeking an Operations Administrator in Miami, FL with an on-site work schedule. This will be a 3-month long contract.
ROLE SUMMARY
The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.
What will you be doing?
Mail Intake & Processing
Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)
Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits
Scan all incoming physical documents using standardized procedures
Validate scan quality (clarity, completeness, correct orientation)
Document Filing & System Upload (AppliedEpic)
Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic
Accurately index documents using naming conventions, and activity codes
Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes
Coordination with Agency/Broker Teams
Work closely with Account Managers, Brokers, and Client Service teams to:
Validate document classification
Route misdirected or incomplete items
Resolve discrepancies or missing information
Escalate time-sensitive or incomplete documentation to appropriate stakeholders
Process Improvement & Operational Support
Identify opportunities to improve mail handling, scanning, and document workflows
Support transition toward digital-first processes and document ingestion tools
Assist with backlog processing or high-volume periods as needed
What are we looking for?
Qualifications:
Strong attention to detail with the ability to process data accurately
Ability to follow established processes and work effectively in a structured environment
Good problem-solving skills, with the ability to identify issues and escalate when needed
Organized and able to manage multiple tasks and meet deadlines
Clear written and verbal communication skills
Team-oriented mindset with a collaborative approach to work
Positive, proactive attitude with a willingness to learn and develop
Ability to work in a fast-paced environment and adapt to changing priorities
Basic awareness of compliance and the importance of following company policies
Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
Ability to maintain confidentiality and handle sensitive client and financial information with discretion
Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks
Compensation and Benefits
The expected base salary range for this role is $20-$25 per hour for a 3-month contract; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
ContractorSkills Required
- On-site work in Miami, FL (must be able to work on-site)
- Available for a 3-month contract
- Experience uploading and indexing documents in Applied Epic or similar agency management system
- Experience scanning documents and validating scan quality
- Ability to receive, sort, and process physical mail and checks, including coordinating bank deposits
- Strong attention to detail and ability to process data accurately
- Ability to follow established processes and work effectively in a structured environment
- Good problem-solving skills and ability to escalate issues when needed
- Organized with ability to manage multiple tasks and meet deadlines
- Clear written and verbal communication skills
- Team-oriented mindset and collaborative approach
- Positive, proactive attitude with willingness to learn and develop
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic awareness of compliance and following company policies
- Basic understanding of accounting or insurance business processes
- Exposure to billing or finance operations
- Ability to maintain confidentiality and handle sensitive client and financial information with discretion
- Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks
- Proficiency with standard office equipment (scanners, mail handling)
What We Do
Hyperion Group is a vertically integrated investor, developer, and operator of residential and mixed-use real estate with a focus on South Florida and New York. The firm utilizes its extensive financial, legal, and development expertise to identify unique opportunities, managing a portfolio of high-end residential units and mixed-use properties to deliver significant value to its investors and stakeholders.
