Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility
Handle customers’ enquiries via inbound calls and email correspondences;
Escalates enquiries or issues to relevant departments and ensure proper follow-up;
Ensure quality customer service and maintaining good phone etiquette;
Provide customer support activities;
Manage and process sales agreement;
Schedule of all IoT device installation;
Assist with any administrative duties and perform any ad-hoc duties, as and when required.
Requirements
Experience in scheduling is a plus;
Familiar with Microsoft Office applications;
Comfortable leveraging digital tools and rapidly adapting to new software and systems;
Excellent communication and interpersonal skills;
A great team player with a high level of energy;
Able to work independently.
Skills Required
- Experience in scheduling
- Familiarity with Microsoft Office applications
- Ability to use digital tools and adapt quickly to new software and systems
- Excellent communication and interpersonal skills
- Teamwork and high energy
- Ability to work independently
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
