Operations Administrative Coordinator

The position is available as an Operations Administrative Coordinator for our Lancaster warehouse.  The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.

Hours for the position: First shift – Monday through Friday 7:00am to 3:30pm. Overtime will be required based on business need.

Ops Administrative Coordinator Job Responsibilities:

1. Order & Workflow Administration
   1. Print, collate, and distribute orders; monitor completion through WMS checks.
   2. Troubleshoot and resolve order issues; escalate complex problems appropriately.
   3. Maintain printer workflows and troubleshoot basic device issues.
2. Client Service Support
   1. Print special project labels and assist in communication between client services and Ops.
   2. Scan and send BOL’s to the corresponding client service managers.
3. Documentation & Billing
   1. Manifest and invoice orders accurately and on time in the WM system.
4. Operational Flex
   1. Assist with picking, packing, kitting, returns, and shipping during capacity gaps.
   2. Identify process improvements and contribute to SOP updates.
5. Communication
   1. Maintain clear communication with Operations, Client Services, and IT/WMS support.
   2. Present options and data for decision-making when issues arise.
6. Receiving
   1. Scheduling all inbound shipments for the facility.
   2. Responsible for checking drivers in/out and assigning dock doors.

Qualifications:

1. Education & Experience
   1. High School Diploma or GED required; Associate degree preferred.
   2. 2–4 years in operations or client services administration (3PL or eCommerce preferred).
   3. Experience with WMS and Microsoft Excel strongly preferred.
2. Skills
   1. Critical thinking and problem-solving.
   2. Strong organizational and communication skills.
   3. Ability to manage multiple priorities in a fast-paced environment.
   4. Strong written communication skills.
3. Technical
   1. Proficiency in Microsoft 365 and WMS systems.
   2. Familiarity with printing workflows and basic troubleshooting.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services.  For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits:

• 401K with company discretionary match
• Bus Discount Program
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
  • Make it Possible:  We happily and skillfully remove barriers to success for our clients and our employees.
  • Drive to Innovate:  We have a relentless drive to innovate, simplify and continually improve.
  • We Win Together:  We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
  • Built on Trust:  We live our legacy of being open, honest, ethical, and genuine.
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States

Equal Employment Opportunity Employer

Join our team!