Operations Administrative Assistant

The Saint Alphonsus Health Alliance is seeking a full-time Healthcare Operations Support Specialist to provide administrative support to leaders and associated initiatives.

This role is responsible for a variety of tasks including calendar management for 4 Director-level leaders, provider relations, patient navigation, performance improvement reporting, and more.

Position Highlights and Schedule:

• Schedule: Position will be scheduled for 40 hours a week Monday through Friday with 2 days in the office and 3 days remotely (hybrid). Some evening availability is required for meetings.
• Location: Office is located on Emerald and Steelhead in Boise - 8757 W Emerald St, Boise, ID 83704
• Award-Winning Employer: Saint Alphonsus was recently recognized as one of America's Best Large Employers by Forbes.
• Day 1 Benefits: Colleagues are eligible for health insurance and PTO accrual from their very first day!

Minimum Qualifications:

• Bachelor’s Degree required. 
• Minimum of five years of relevant experience preferably supporting manager or director level leaders.
• Minimum of 2 years of experience in data analysis required. 
• Minimum of 1 years' experience within a healthcare related organization (e.g. health system, hospital, clinic, provider practice, health insurance company, pharmaceutical company, etc.) required.
• Healthcare analytics experience preferred.
• Experience within Medicaid programs, an Accountable Care Organization (ACO), Clinically Integrated Network (CIN), progressive health system or medical group, state or federal healthcare agency, or progressive payer organization preferred
• Experience with process improvement or lean philosophy preferred.

What You Will Do:

• Receives and screens visitors and telephone calls.  Uses independent judgment to determine priority and sensitivity of inquiries and responses.
• Prepares and/or supervises the preparation of correspondence, forms, reports and other written communications as required.
• Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements. Maintains assigned calendar(s).
• Supporting providers with new contracts, inquires, network meetings, and more. Also assigned to support the credentialing team.
• Connecting patients with providers, scheduling appointments, and assisting patients with outreach, phone numbers and MyChart navigation.
• Edit/write internal and external department communications including the SAHA newsletter.
• Develops reports for meetings led by the Director, Alliance Clinical Team with SAHA’s contracted payers.
• Develops and manages patient engagement programs that involve telephonic or email contact with Alliance patients to help close quality of care gaps and arrange preventive health care visits.
• Originates, prepares, processes and edits personnel, financial or operational reports and documents.

Highlights and Benefits:

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. 

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit https://www.saintalphonsus.org/careers/ to learn more!

Ministry/Facility Information:

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. 

• Top 15 Health Systems in the country by IBM Watson Health;
• The region’s most advanced Trauma Center (Level II);
• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.