The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.
About This Role
We are seeking a temporary, part-time Operations Admin to assist our Operations team onsite in Apex, NC with SIM Card order fulfillment during a period of increased demand.
The Operations Admin is responsible for processing and updating orders throughout the day, ensuring that customers and internal teams stay informed about order status. This role includes basic customer service functions and supports order-related tasks, such as data entry and reporting. The Operations Admin monitors order status, works proactively with shipping carriers to resolve issues, and assists with inventory reporting and projects. This role may also support the Operations team as needed with overflow tasks related to order picking, packaging, and shipping.
The ideal candidate has experience handling small projects and administrative tasks, including product orders, shipping, tracking, and customer service. We’re looking for an organized and detail-oriented individual with excellent communication skills, who can support internal teams with questions and issues related to shipping timelines and order status. Experience with billing, international customs documentation, and invoicing is a plus.
This position will be on-site at a warehouse office location in Apex, NC.
What you'll do:
- Intake and processing of store orders placed through Shopify
- Maintaining accurate customer and order records with precise attention to detail
- Providing order support and status updates for customers and internal teams
- Accurate data processing and reporting
- Maintaining workflow of open orders and updating order statuses throughout the day
- Inventory breakdowns, manual order fulfillment, & general office support tasks
Helpful skills and experience:
- 2 years of previous administrative and/or customer service experience
- Detail-oriented and organized
- Excellent communication and interpersonal skills
- Basic experience with Asana, Shopify, & Zendesk preferred
- Ability to lift up to 50 pounds
Compensation is $20/hour, up to 20 hours/week, temporary for 4-6 months.
Hologram is a fun, upbeat, and remote-first team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
This position is not eligible for employer-sponsored benefits or paid time off, but does offer access to a 401(k) plan (no employer match/contributions).
What to expect in the interview process:
- Brief Phone Screen
- Virtual interview with a member of our Operations team
- In-person panel interview with our Operations team
- Reference check
- Background check
Ready to apply?
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected].
Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
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What We Do
The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet, via our global cellular platform and network available in over 200 countries and territories.
Honored to be named a Built In 2022 Best Places to Work in the remote-first category.
Why Work With Us
Hologram is a fun, upbeat, and fast-paced team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members. Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
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