This full-time position, under the supervision of the Senior Operations Manager, is responsible for the telephone system, handling receptionist duties, some typing and/or word-processing and other basic clerical support duties for the Bridgeton facilities.
Job Requirements (Performs other WORK-RELATED duties as assigned by immediate SUPERVISOR)- Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.
- Answering incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.
- Complete Random Accountability Calls Daily.
- Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking system.
- Delivering information about resident accountability to the Manager of Duty.
- Recording clear, complete, accurate and concise telephone messages.
- Maintaining Resident Cell Phone Inventory.
- Operating office equipment such as a computer and facsimile.
- Participating in mandatory training and staff development sessions; and
- Performing other work-related duties as directed by the Director, Operations
This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.
Knowledge:
- Excellent Communication Skills, both verbal and written
- Ability to handle high volume calls
- Maintain accurate of call activities
- Basic Computer Skills
- Modern office principles and protocol; Modern office equipment including computer; Microsoft office
Abilities:
- Communicate effectively with all levels in the organization.
- Project a professional image for the company; Learn and implement contract requirements regarding community corrections and accountability.
- Maintain acceptable attendance; Manage time and prioritize activities to meet the responsibilities and duties of this position.
- Provide attention to detail and follow-through; Establish and maintain working relationships with co-workers, contracting agencies, and vendors.
- Be flexible enough to meet unexpected job-related schedules; Meet contract agency clearance requirements; and execute all duties in accordance with this position description.
Education Requirements
This position requires a high school diploma or a GED (advanced office/business training preferred)
Skills Required
- High school diploma or GED
- One year of clerical experience in a structured office environment
- Excellent verbal and written communication skills
- Ability to handle high-volume telephone calls and maintain accurate call records
- Basic computer skills and Microsoft Office proficiency
- Experience operating telephone systems and facsimile machines
- Ability to monitor resident movement using GPS cell phone tracking systems (T-Mobile On The Run)
- Ability to work independently with minimal supervision
- Meet contract agency clearance requirements
- Advanced office/business training
What We Do
Kintock is a non-profit organization that provides quality reentry programs that assist individuals in making and sustaining transformative life changes. Kintock has successfully designed and implemented community-based reentry programs for more than three decades and has a proven track record in the field of community corrections. Founded in 1985, the Kintock Group, Inc. and the Kintock Group of New Jersey, Inc. are not-for-profit 501(c)(3) corporations that specialize in providing community-based treatment services that address the individual needs of adult offenders. Kintock operates residential and community resource centers and provides services under contracts with New Jersey’s Department of Corrections and State Parole Board, with the Federal Bureau of Prisons, and with the Department of Corrections in Pennsylvania. Kintock is devoted to providing these services in the most professional manner possible by utilizing qualified staff, well-recognized curricula, the most effective evidence-based treatment concepts and models, and by conducting ongoing research and assessment to ensure that its vision for quality, integrity and accountability in community corrections is met. Kintock has a positive presence in the communities, garnering the support of local community organizations, businesses, elected officials and law enforcement. As a company, our organization is committed to forging effective public and private partnerships to enhance and broaden its programs and to promote the successful reintegration of offenders into society.
