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Agicap is the leading Cash Flow Management platform for SMBs and Mid-Market companies
The Role
The Operational Team Lead manages a team, driving performance and operational excellence in customer support while optimizing processes and ensuring customer needs are met.
Summary Generated by Built In
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.
With our newest addition in Lisbon, opened in April 2023, we aim to build an international hub that represents all our markets. This hub will foster collaboration and innovation among Agicapians, focusing on our key business departments: Sales and Customer Success. We started with 5 employees and aim to grow to nearly 100 Agicapians by 2025. This hub is crucial for leading Agicap's growth journey, and we encourage all Agicapians to share their ideas on how we can make it a success.
Agicap allows CEOs and Finance teams of Mid-Market companies to efficiently manage and forecast their cash flow. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points - Our innovative platform streamlines supplier payments and enhances cash collection processes, enabling businesses to thrive in a competitive landscape.
Our ambition is to become the global financial management solution for Mid-Market companies worldwide.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Home page
Customer Stories
Life at Agicap
Our Values
Headcount Growth :
July 2019 : 10
July 2020 : ~50
July 2021 : ~200
July 2024 : +500
Join Agicap on its path to Unicorn status.
Your mission :
As Operational Team Lead Care for the German market, you will play a vital role in driving operational excellence and the quality of customer support for our Key Accounts/Strategic clients and SMEs. You will manage and coach a team, define and track objectives, and drive the continuous improvement of our Care operations.
🎯 Drive Performance
- Monitor and ensure the daily achievement of key KPIs (response time, resolution rate, customer satisfaction, quality score, etc.) and turn them into concrete action plans.
- Define (monthly) objectives for your team and each team member, and set up regular follow-up meetings to guarantee operational excellence.
- Conduct weekly performance reviews, provide individual coaching, and manage the pipeline to ensure objectives are reached and your team is growing in its capabilities.
- Structure and animate rituals and routines to drive a high-performance, continuous improvement culture.
👥 Team Management
- Recruit and onboard your team members in collaboration with the Talent Acquisition team.
- Lead, coach, and set objectives for growing team of 4 people
- Foster a stimulating, demanding, and caring work environment that values performance and personal development.
🛠️ Optimize Processes
- Diagnose pain points for both customers and team members, propose pragmatic solutions, and implement process improvements.
- Identify friction points, pain points, or inefficient processes, and propose concrete solutions to enhance efficiency, quality, and team engagement.
🗣️ Be the Customer’s Voice
- Act as an ambassador for German customers within the company, ensuring their feedback is heard and taken into account at all levels of the organization.
- Detect weak signals and trends to anticipate customer needs and improve our services.
🤝 Cross-functional Collaboration
- Work closely with other teams: Care Team Leads, Customer Success Tech, Account Managers, Onboarding and - Support teams to coordinate and assess needs.
- Ensure regular reporting to your manager (Head of Care, Lisbon-based) to guarantee a smooth transition and be fully autonomous in your scope.
⭐️ What we are looking for :
- You speak fluent German and English – this is essential for our international growth.
- You are comfortable with CRM/helpdesk tools (Intercom, Gainsight, etc.) and with data visualization tools (Looker, etc.).
- You have good knowledge of the basics of finance and cash management, allowing you to understand the product and support your team in assisting with customer requests.
- You have +2 years experience in BtoB support (ideally in a fintech), including at least 1 year supervising a team. You have proven expertise in managing and optimizing the user experience.
- Excellent communication and leadership skills.
- You know how to combine strategic vision and operational execution, with strong agility, good business sense, and a collaborative mindset.
🎁 What we offer :
- A competitive base salary + performance bonus
- A hybrid work set-up: 1 remote days/week
- 25 paid vacation days (+ national holidays)
- Daily lunch allowance + 100 % public transport pass reimbursement
- Private health insurance 100% covered by Agicap
- State-of-the-art work equipment
- A clear career path – 30 % of our Lisbon team was promoted or made a lateral move last year (Hi Margaux, Camilla & Manon!)
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful , modern office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- An entrepreneurial, empowering work environment where autonomy meets team spirit – learn fast, take ownership, and grow together as we scale Agicap internationally.
- A fun, energetic team where we celebrate with regular after-work drinks on our rooftop, off-sites (last one: surfing in Caparica), and an annual Global off-site with all Agicapians
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!
Top Skills
Crm Tools
Data Visualization Tools
Gainsight
Helpdesk Tools
Intercom
Looker
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The Company
What We Do
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Here is a 2 minute overview of what we do : https://youtu.be/9VztdsTKMwg
Agicap is one of the fastest scale ups in Europe, with over 8000 customers, 600 employees, $180m raised and fast revenue growth.
Agicap is now launching in North America with the opening of an office in Austin, Texas. We already convinced 100+ customers in North America. Product-market fit is validated, it is now a matter of accelerating revenue generation with a local team. The ambition is to create a Hub in Austin with 100+ people over the next couple of years.
Why Work With Us
- Entrepreneurial adventure with the opportunity to launch the North American market
- Unique company culture: meritocracy, high standards, continuous learning
- A top-tier Sales Academy in a dynamic and growth-focused work environment.
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