Operational Workstream Lead

Job Description:

Operations Workstream Lead

Permanent

Manchester or Staines

Permanent

Salary from £38k + fantastic benefits

37.5 hours per week

We consider all types of flexibility, including locations, hours and working patterns.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role

In this role you will support the business by designing, delivering, maintaining and supporting system and process changes. These will range from strategic and tactical initiatives to essential change requests. You will play a key role in ensuring Bupa’s vision is translated into an efficient, beneficial and robust customer centric solution.

You’ll help us make health happen by

• Successful delivery of a portfolio of business changes that are subject to Agile methodology
• Responsible for successful solution delivery and implementation into UK Insurance Operations of assigned project or initiative
• Designing the simplest, most cost-effective solutions
• Provide the relevant level of information for training or briefing purposes and will sign off that the material is fit for purpose for the target audience they are representing
• Engages the appropriate functional specialist areas to ensure an initiative complies with internal policies, standards, external legal and that regulatory requirements are considered
• Ensuring clear communication is maintained with business stakeholders
• Where problems are identified, liaise with business functions and deliver solutions
• Maintain accurate and current project and initiative operational trackers

Key Skills / Qualifications needed for this role

• Demonstrate strong numerical and analytical skills
• Some experience of working in a change or project management environment
• An understanding of Agile and Lean methodology
• Possess excellent communication skills both written and verbal
• An understanding of managing complex multi-functional service delivery operations
• Be able to work to specific deadlines either on your own or as part of a team 

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Strategy, Change & Transformation

Locations:

Bupa Place, Staines - Willow House