Operational Technical Customer Supporter

Are you passionate about creating great customer experiences for both end-users and partners? Do you have a technical mindset and a strong desire to be part of the green transition? At Spirii, we are leading the way towards simpler, smarter, and more sustainable transportation — and we would love for you to join our journey.

About the role

You will be part of our dedicated Spirii team, where customer experience is at the heart of everything we do. As part of our Customer Support team, you will work closely with both partners and end-users, supporting them in their daily use of Spirii’s products and services.

This is a hands-on role where you will be the first point of contact — solving cases, handling tickets, and making sure SLAs are met. At the same time, you will take on a technical role in the team, investigating more complex cases when needed and ensuring they are structured and ready for handover to development.

Your insights will not just solve today’s challenges, but also help us improve our products and reduce the number of recurring issues. If you enjoy problem-solving, collaboration, and making a difference for both customers and colleagues, this is a great opportunity.

You will report directly to our Head of Operation.

What you will do

• Support end-users with charging, payments, and other questions
• Assist and educate partners in using our products and services
• Troubleshoot technical issues and report bugs
• Balance fast-paced operational support with deeper investigations when needed
• Share insights to help improve our products and reduce future cases
• Take on ad hoc tasks when required

Who you are

• Customer-focused and committed to ensuring users and partners feel supported and valued
• Thrives in a busy environment and solves cases quickly, while knowing when to dive deeper
• Tech-savvy with a good understanding of software products and eager to learn more
• Curious by nature and motivated to continuously develop new skills
• A strong communicator who works well independently and in a team
• Ambitious on behalf of yourself, your team, and our customers
  

What you bring

• Fluent in Danish and English (other languages are a plus)
• Experience in customer support for a technical product or software-driven environment
• Familiarity with CRM, ERP, or customer engagement systems
• Hands-on experience supporting advanced software solutions

It is a big advantage if you also bring:

• Knowledge of the e-mobility industry
• Payment experience — understanding the payment ecosystem and solving related issues
• Roaming knowledge — familiar with roles and mechanisms in roaming setups

Benefits

• Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.
• Competitive Package: Receive a competitive salary, an 11% company pension plan, and a comprehensive benefits package.
• Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.
• Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.
• Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.
• Stay Active: Use our Spirii gym and shared company car to keep moving.
• Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.