Temporary
Job DescriptionShape the future. Bring your potential to life.
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
All about the role
As an Operational Support Specialist, you are an important contributor to the daily operations within our Service organization. In this role, you ensure that our internal teams, service partners, and consumers receive the support they need to keep our service journey running smoothly. You will work across a wide range of operational tasks—from handling escalated cases and consumer disputes to managing product exchanges, claims, and information flows.
You collaborate closely with colleagues across Electrolux as well as with external partners, making strong communication and relationship‑building skills essential for success.
You will also play a key role in maintaining and improving our routines, guidelines, and processes, ensuring we consistently deliver high-quality service experiences. Staying updated on consumer rights, warranty regulations, and industry standards is central to your daily work, as you help guide both internal teams and service partners in making compliant and well-informed decisions.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem‑solving, and wants to contribute to a service function that puts consumers at the center.
What you’ll do:
- Support service partners in daily operations: Provide guidance and operational help to service partners and colleagues, including managing product orders and exchanges.
- Manage operational requests and communication channels: Handle incoming calls and tickets while contributing to meetings and initiatives aimed at improving tools and workflows.
- Lead handling of escalated consumer cases: Resolve escalated complaints and disputes while maintaining and updating routines and guidelines for consumer relations.
- Oversee operational and property damage claims: Investigate and decide on claims from service partners, including property damage and insurance cases, and ensure accurate documentation.
- Ensure knowledge sharing and regulatory compliance: Stay updated on consumer rights and warranty regulations, share key information, and support training and performance follow-up.
Who you are:
- Experience in customer service, operations, or a similar support function.
- Strong communication and problem‑solving skills.
- Ability to work independently and manage several tasks at once.
- Knowledge of consumer rights, warranty regulations, or a willingness to learn.
- Tech‑savvy and comfortable with support tools and systems.
- Fluent in Finnish and English.
Top Skills
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
