Pay: $70,000 - $80,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Employee Benefits | Staff & Management
The Operational Support and Technology Manager at reports to the Project Manager. This position will interface directly with service workers and foremen, day and night, train and align service workers use of technology and review their use of the systems.
Operations Support Functions
1. Oversee the accuracy of the operational platform (section lists, schedules of shifts, vacancy audit if applicable, scope of service, day policing frequency document, stack plan updates).
2. Onboard new service workers into the payroll system and oversee accuracy of employee IDs at the property.
3. Review coverages and schedule PTO.
4. Participate in training of day personnel and night supervision.
5. Conduct inspections and assure ABM and client benchmarks are measured.
6. Attend meetings with ABM Project Management and supervision with Client and present and explain operational analytics such as quality control, completion of periodic work (base building and tenant) and day policing frequencies as verified by Task Management.
QualificationsOperational Technology Functions
1. Main ABM manager assuring accurate and timely response to work orders, and customer response.
2. Set up, update, and assure accuracy of ABM Inspection system including ongoing locations and cadence of inspections to assure inspection reports are complete. Also assure that inspections are thorough and objective and meet the cadence. Interface with client teams to review and discuss inspection results. Update program if floor plans change.
3. Set up, update, and monitor accuracy of day policing QR validation system AKA ABM Task Management, monitor throughout the operation (red, yellow, green analytics). Troubleshoot and diagnose any adjustments. Retrain service workers as necessary. Interface with client teams to review and discuss QR code digital cleaning log results. Update program if floor plans change.
4. Set up, update, and monitor accuracy of online night periodic services and match accuracy to scope. Interface with client teams to review and discuss.
5. Set up, update, and monitor Client-facing Dashboard. Help clients navigate the dashboard and understand how ABM uses it as part of service delivery. Oversee client’s security levels to access. Review components of dashboard and be prepared to speak to dashboard results in weekly, monthly, and client QBRs
About UsSkills Required
- Ensure accuracy of operational platform (section lists, shift schedules, vacancy audits, scope of service, stack plans)
- Onboard new service workers into payroll system and verify employee IDs at property
- Review coverages and schedule PTO and staffing coverages
- Train day personnel and night supervision; retrain service workers on technology as needed
- Conduct inspections and ensure ABM and client benchmarks are met
- Set up, update, and maintain ABM Inspection system including locations, cadence, and inspection completeness
- Set up, update, and monitor ABM Task Management QR validation system; troubleshoot and diagnose issues
- Maintain and manage client-facing dashboard, client access/security, and present dashboard results in meetings and QBRs
- Interface with client teams and ABM Project Management to review inspection, task, and operational analytics
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
