Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst I for a top 10 US Insurance Carrier.
Role Description:
- Provide Incident Management Support (L1) and triage issues
- ServiceNow Ticket Support
- Conduct research and analytics as needed to support various initiatives
- Listen to IVR calls and provide proactive recommendations for tuning and improvement
- Maintain documentation
- UAT Testing
- Production Validation Support – Support initial validation activities after a production deployment
- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
- Participate in Inspect & Adapt;
- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholders.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Location: India, Mexico
Total Work Experience
- Minimum Required: 1-3
- Preferred: 4-6
Language Proficiency
- English - Fluent
Required Education
- Minimum Required: Bachelor
Preferred Branches of Study
- Data Analytics;
- IVR;
- IT
Software / Tool Skills
- SQL - Entry Level (1-3 Years)
- Microsoft office (Word, Excel, Visio) - Entry Level (1-3 Years)
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- *Note: Benefits differ based on employee level
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
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What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
