Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)
Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.
How You'll Move the Needle:
On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.
Rapid Resolution: Investigate user reports and escalate abusive content fast, balancing top-tier accuracy with operational efficiency.
Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.
Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.
Your Toolkit:
Bilingual Agility: Fluent in Italian and English.
Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.
Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.
Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.
Ready for your next big challenge? Send us your application today!
Skills Required
- Fluent in Italian and English
- At least 2 years of experience in a shared services or BPO environment
- Strong cultural awareness of the relevant market’s cultural, social, and political context
- Exceptional interpersonal and communication skills
- Ability to provide rapid, empathetic, and accurate coaching and feedback
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
