Operational Risk Senior Manager

Posted 4 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Fintech • Financial Services
The Role
Provides independent Line 2 operational risk oversight for the Consumer Lending portfolio. Responsibilities include challenging business and technology change, leading assurance reviews and risk assessments, overseeing issue management and RCSA activities, generating risk insights, engaging regulators, identifying emerging risks, and advising stakeholders on pragmatic risk solutions. The role focuses on operational risk frameworks, AI and automation-related change, strategic transformation, and collaborative oversight across business and risk functions.
Summary Generated by Built In

See yourself in our team

Risk Management (RM) is responsible for developing and communicating CBA’s risk management frameworks to allow CBA to take conscious exposures to credit, market, operational, compliance and insurance risks within the approved risk appetite.

 

RM has policy teams that specialise in the different risk types as well as business unit risk teams to provide oversight. These areas collaborate with each other and specific areas within CBA to implement the Risk Management frameworks.

Do work that matters

Reporting into the Executive Manager - Line 2 Operational Risk for Retail Bank Services, you will support the Consumer Lending portfolio by providing independent risk oversight, advice and challenge.

The role spans three key areas: oversight of business and technology change, assurance activity, and core Line 2 operational risk responsibilities. You will work closely with the Business, Line 1 Risk and other Risk functions across the Bank.

Key responsibilities for this role includes:

  • Provide Line 2 oversight and challenge across business and technology change initiatives, with an increasing focus on AI, automation and digital transformation.

  • Lead and contribute to assurance reviews, deep dives and risk assessments across Consumer Lending and operational risk themes.

  • Support core Line 2 activities including issue management, RCSA oversight, risk insights and regulatory engagement.

  • Identify emerging risks and provide pragmatic, commercially focused advice to support effective risk management.

  • Work collaboratively across Risk functions to deliver coordinated oversight and positive customer outcomes.

We’re interested in hearing from people who have:

  • Experience in financial services, ideally across lending, operational risk, product, business change or technology transformation.

  • Demonstrated expertise and/or strong understanding of operational risk frameworks and the management of non-financial risks across complex business environments.

  • Naturally curious, with a strong interest in how technology, AI and automation are changing the business and its risk profile.

  • Strong stakeholder management and communication skills, with the ability to influence and constructively challenge.

  • Pragmatic and commercially minded, with a focus on both identifying risks and helping drive solutions.

  • Collaborative and comfortable working across strategic change, assurance and day-to-day risk activities.

  • Strong analytical and report-writing skills.

If this sounds like the role for you then we would love to hear from you. Apply today!

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/09/2026

Skills Required

  • Experience in financial services, ideally across lending, operational risk, product, business change, or technology transformation
  • Strong understanding of non-financial risk and operational risk frameworks
  • Strong stakeholder management and communication skills, including the ability to influence and constructively challenge
  • Pragmatic and commercially minded approach to identifying risks and driving solutions
  • Ability to collaborate across strategic change, assurance, and day-to-day risk activities
  • Strong analytical and report-writing skills
  • Interest in how technology, artificial intelligence, and automation are changing business risk profiles

Commonwealth Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.

  • Leave & Time Off Breadth The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
  • Parental & Family Support Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
  • Wellbeing & Lifestyle Benefits Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.

Commonwealth Bank Insights

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The Company
HQ: Sydney, New South Wales
52,000 Employees
Year Founded: 1911

What We Do

Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.

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