📍 São Paulo, Brazil | Office-first
Team descriptionSumUp's Governance, Risk & Compliance (GRC) Tribe is responsible for building and maintaining the risk management framework that keeps SumUp operating safely and in line with regulatory expectations across multiple markets. As SumUp expands across the Americas and pursues a banking licence in Brazil, the Risk Management team is at the centre of some of the most consequential work in the business — strengthening internal controls, meeting regulatory demands, and ensuring the company can grow with confidence. In this role, you'll work directly alongside the Risk Manager to lead core risk activities, coordinate with stakeholders across the business, and help mature the operational risk framework at a pivotal moment in SumUp's growth.
What you'll doLead risk and control assessments end-to-end, including mapping, testing, registering, and maintaining the risk register up to date in the system
Coordinate the collection and analysis of Key Risk Indicators (KRIs), ensuring risks remain within SumUp's risk appetite and reporting is timely and accurate
Manage issue tracking and action plans arising from internal controls, operational risk findings, and external regulatory inspections
Support operational resilience activities, including updating and testing business continuity plans and managing third-party risk assessments
Maintain policies and procedures, ensuring they're current, approved, and accessible to relevant stakeholders
Contribute to automation and process improvement initiatives to reduce manual effort and increase the efficiency of recurring risk activities
Solid experience in operational risk, internal controls, or risk management within financial services, fintechs, banks, or payment institutions
Strong knowledge of risk identification, control evaluation, issue management, and remediation tracking processes
Experience coordinating risk activities across multiple stakeholders and business areas, with clear and confident communication at all levels
Comfort working in a regulated environment, including familiarity with governance frameworks and evidence-based decision-making
Advanced English proficiency (written and verbal), with the ability to lead initiatives and present risk matters to senior stakeholders across different time zones
Experience supporting regulatory inspections or internal/external audits is a strong advantage
🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences
🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
💪 Stay fit: Wellhub membership included and gym at the office
💼 Financial wellness: SumUp contributes to your private retirement plan with Santander
🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources
🍽 Meal support: benefit from a tax-free food voucher programme with Pluxee
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Experience in operational risk, internal controls, or risk management within financial services, fintechs, banks, or payment institutions.
- Strong knowledge of risk identification, control evaluation, issue management, and remediation tracking processes.
- Experience coordinating risk activities across multiple stakeholders and business areas with clear communication.
- Comfort working in a regulated environment and familiarity with governance frameworks and evidence-based decision-making.
- Advanced English proficiency (written and verbal).
- Experience supporting regulatory inspections or internal/external audits.
- Office-first presence in São Paulo, Brazil (work from office).
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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