Operational Risk Oversight Policy Governance Analyst, Cash App

Cash App
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
You will work on the Block Customer Operations (BCO) Policy Governance Team, which is part of the Operational Risk Oversight (ORO) team. Working under the ORO Policy Governance Manager, you will be responsible for executing on all global policy, standard, and procedural requests, ensuring the ongoing health and accuracy of governed documentation in BCO. You will be part of a team who provides comprehensive management of global BCO policies, standards, and procedures. You will report to the ORO Policy Governance Manager.
You Will

• Drive the ORO Policy Governance program by creating policy governance documentation that adheres to the standards set within the ORO policy governance framework.
• Work within the ORO policy governance framework, including creating policies and associated documents, synchronizing policies with regulations and associated requirements/controls, logging all documentation, approvals, and interactions in a central policy repository, and tracking approval requirements.
• Collaborate with BCO subject matter experts to manage the policy governance inventory, including providing assistance on the development, socialization, and update of policies, standards, and procedures.
• Assist the ORO Policy Governance Manager with ongoing and purpose-built reporting by tracking policy governance life-cycles, including approvals, revisions, and implementations.
• Manage work streams and identify potential efficiency gains or meaningful iterative changes, follow-up with policy owners to determine issue resolutions and escalate to the ORO Policy Governance Manager when needed, and build relationships with compliance and other partners.
• Execute on all program goals, work within systems used to support policy initiatives, and assist in the identification of cross-enterprise issues.
• Adhere to established communication plans and resources regarding the ORO Policy Governance program, and occasionally deliver policy governance presentations.
• Work within the BRO-wide system of record for policies.
• Extract meaningful insights from policy governance projects, and present findings to the ORO Policy Governance Manager and larger ORO team in a digestible format.
• Be an innovative expert with partners helping teams achieve their goals.
• Build relationships and credibility with business leads, peers in ORO, external partners, and regulators through collaborative and independent projects.

You Have

• 3-5 years of experience in policy governance roles
• Experience holistically managing 1-2 business units from a policy governance perspective
• Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
• Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
• Ability to translate "big picture vision" into clear and actionable deliverables
• Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and standards
• Policy governance experience in Fintech, Banking, payments, or related field
• Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
• Drive to learn and leverage new sets of skills or knowledge outside of core job functions
• Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate
• Even Better:
  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$106,600 - $159,800 USD
Zone B:
$99,100 - $148,700 USD
Zone C:
$90,600 - $136,000 USD
Zone D:
$80,000 - $120,000 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.