Operational Risk Oversight Manager – Operational Resilience

We are seeking an Operational Risk Oversight Manager – Operational Resilience to join the team in the Second Line of Defence. With operational resilience being a critical enabler of our strategy and the delivery of positive customer outcomes, this role will focus on how Nationwide manages and governs resilience outcomes. By identifying and challenging resilience risks and frameworks, the team helps to protect Nationwide and its members.

As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives. The team’s mission is to ensure that non-financial risks are effectively managed so that Nationwide can serve its members safely and reliably. You will work closely with our First Line third-party risk team, Supplier Relationship Managers, Procurement teams, and business areas that rely on critical suppliers. Your role will be to provide guidance on good risk management practices and to ensure compliance with operational resilience frameworks, policies, and evolving regulations.

In practice, you will engage with business leaders to challenge how they assess and mitigate supplier risks, particularly as regulatory expectations around operational resilience continue to evolve. Your oversight responsibilities will include reviewing resilience methodologies, monitoring resilience-related controls and reporting, and evaluating the operational resilience framework to identify gaps and opportunities for maturity. You will also provide oversight of Important Business Services (IBS) and Important Technology Operations (ITOL) refreshes, resilience mapping, scenario testing, and annual self-assessments.

In addition, you will play a key role in refining resilience policies, including embedding them within enterprise risk management frameworks, and in summarising your oversight findings for senior management and risk committees. By maintaining a clear view of the Society’s resilience posture and collaborating with Operational Risk and Compliance specialists, you will support the Director of Operational Risk in upholding robust resilience standards and protecting our members from potential disruption.

We are happy to consider flexible working approaches to help you perform at your best.
 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. 

What you’ll be doing

You will deliver Operational Risk oversight of Nationwide’s resilience posture, including the design and operation of resilience policies, frameworks, and methodologies. You will monitor and assess how effectively Nationwide manages its resilience, whether by reviewing methodologies, evaluating compliance with resilience-related policies, or conducting assurance activities.

On a typical day, you may work alongside colleagues in Operational Resilience, Incident Management, and Risk teams to identify potential vulnerabilities and help plan actions to address them. You will stay up to date with industry and regulatory developments in resilience, providing expert guidance to First Line teams on how to meet evolving requirements.

Through independent challenge and by sharing your insights with senior management, you will provide assurance that Nationwide’s resilience posture is robust and well governed. In doing so, you will directly support the Director of Operational Risk’s focus on safeguarding our members and ensuring the continuity of our services.

About you

You will need to have/be:

• Deep knowledge of operational resilience management principles and practices, including familiarity with relevant regulations and industry standards 
• Experience in risk management, audit, or compliance within financial services or a similarly regulated environment, enabling effective assessment of resilience-related controls and governance 
• Strong analytical and review skills, with a proven track record of conducting in-depth evaluations of risk frameworks, identifying control gaps, and recommending improvements 
• Stakeholder management and communication skills, with the confidence to advise and influence First Line business leaders, ensure adherence to risk policies, and collaborate across Operational Risk Oversight teams to support a holistic approach to resilience risk management 
• Highly adaptable and self-motivated, with the ability to manage multiple resilience-related initiatives and respond pragmatically to emerging risks and shifting priorities

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.