Operational Risk Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a Operational Risk Coordinator. This role will be 4 days onsite in Newport Beach, CA.

As Operational Risk Coordinator, you'll support the execution and continuous improvement of governance, risk, and compliance processes, including issue management, remediation tracking, risk acceptances, and oversight reporting. The role helps improve GRC platforms, develop reporting and analytics, and deliver insights through dashboards and management reporting. Working closely with Internal Audit, risk leaders, and business stakeholders, you'll support governance activities, drive process improvements, and promote consistent risk management practices across the organization.

How you will help move us forward:

• Coordinate issue management activities, including remediation tracking, risk acceptances, and governance reporting
• Improve GRC platforms and processes, supporting system enhancements, data quality, and operational efficiency
• Assist with user training and support for Archer and Power BI reporting, helping teams use platform capabilities effectively
• Develop risk and compliance reporting, including dashboards, metrics, and management insights
• Support audits and governance activities by coordinating evidence requests, remediation efforts, and stakeholder engagement
• Facilitate cross-functional collaboration across risk, compliance, technology, audit, and business teams to support GRC initiatives

The experience you will bring:

• Bachelor's degree in Business, Risk Management, Information Systems, Finance, or equivalent work experience
• Experience supporting issue management, remediation tracking, governance processes, or risk management programs
• Experience working with data and reporting
• Good organizational, coordination, and stakeholder management skills
• Good written and verbal communication skills

What will make you stand out:

• Experience working with applications such as Archer and/or ServiceNow
• 2 years of experience in Governance, Risk & Compliance (GRC), Operational Risk, Internal Audit, Compliance, or a related discipline
• Experience with Power BI or other reporting and analytics platforms
• Familiarity with operational risk, issue management, policy management, governance frameworks, and cybersecurity
• Professional certifications such as CRISC, CISA, CISM, PMP, or related credentials

You can be who you are
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.