Operational Risk & Controls Specialist - Operations Analyst

Job Description
Team - Network Management (NM) - Network Performance Management (NPM) - Performance Support Team (PST)
Shift - APAC/EMEA
Network Management is a global function within the Digital & Platform Services (DPS) of CIB. Network Management is responsible for managing JPMorgan's network of Agent Banks and Financial Market Infrastructures (FMI) to meet JPMorgan's requirements for cash and securities services for proprietary and client activities in over 100 markets. The network of providers includes banks, sub-custodians, brokers, payment systems, central counterparties, securities depositories and cheque clearing systems.
Network Management has a global presence in key locations to provide market coverage and is comprised of several teams including Network Managers (NM), Network Performance Management (NPM), Network Client Consulting (NCC) and Network Services (NS).
The NPM team is accountable for ensuring that service standards agreed with Agent Banks are adhered to the highest level. Their role is to partner with Operations and the Agent Bank network to ensure optimal service delivery, enhancements and to manage operational risk.
The Performance Support Team (PST) which is part of the Network Performance group looks at Agent Bank & FMI performance rating and is responsible for timely and accurate delivery of all documentation in preparation of Service Reviews conducted on sub-custodians and cash correspondent banks that provide service to operational groups within JPMorgan.
Additionally, PST would be responsible for management of the Agent Service Agreement in Thomas Murray Supplier Select and various MIS reporting.
This role requires:

• Stakeholder Management: Building relationships within Network Management and cross LOB internal departments to ensure quality feedback is gathered and presented within a final performance scorecard in line with Corporate Third Party Oversight standards
• Proactively leveraging data insights and thematic analysis to provide quality scorecard and reports
• Understanding of overall functions within NM and importance of the Performance Scorecard and Service Agreement towards Performance of agent banks and FMIs
• Creation of New Service Agreements templates and Service Agreement Ad hoc/Refreshes
• Facilitating Service Agreement content changes in Supplier Select according to new business requirements and market changes
• Create and maintain the contacts for both internal and external users in Supplier Select
• Maintain strong controls and governance of the Service Agreement process and scorecard process as well as managing user entitlements
• Working extensively on managing MIS reporting and project execution

Below are the high-level requirements:

• Technical and Analytical mindset
• Good MS-Excel skills
• Knowledge of Thomas Murray Supplier Select and Survey Monkey application is an added advantage
• Good negotiation skills
• Ability to adapt to the changing environment
• Knowledge of automation tools Alteryx, Tableau etc.
• Operational Knowledge
• Attention to details
• Team player and excellent time management skills
• Ability to work in a fast-paced deadline driven environment
• Smart thinking & quick learner, ability to challenge status quo
• Strong virtual team and interpersonal skills
• Excellent oral communication skills - comfort interacting with and presenting to senior leaders
• Excellent report writer and summarizer of complex issues / solutions
• Strong matrix management skills - ability to work through others outside of your direct span of control to get the work accomplished
• Strong firm-wide, cross LOB network to leverage
• Strong project management skills, including ability to deliver change within deadline and to a high degree of accuracy

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.