Operational Resource Planner - Team Leader

Posted 10 Days Ago
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Bingham i Nottinghamshire, County of Nottinghamshire, England, GBR
In-Office
34K-37K Annually
Entry level
Other
The Role
Leads Operational Resource Planners in scheduling trades colleagues and contractors, allocating workloads, coordinating appointments, and ensuring efficient resource use. Supervises frontline staff, conducts one-to-ones, addresses initial performance issues, resolves work problems, monitors deadlines and KPIs, and recommends service improvements. The role requires strong organisation, prioritisation, customer service, communication, teamwork, and problem-solving skills in a fast-paced environment.
Summary Generated by Built In

Role: Operational Resource Planner Team Leader 

Contract Type: Permanent

Working Hours: 37 Hours Per Week - Monday to Friday, between the hours of 8:30am – 5:00pm

Worker Type: Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager. Or Onsite Worker, Offsite Worker or Mobile

Salary: Grade F - starting salary of £33,673 per annum (Level one) rising to £36,581 per annum (Level four) 

Location: Harvey Road, NG8 3BB 

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. 

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for someone to support the Planned & Investment Team in the delivery of a comprehensive and efficient capital works delivery service to customers. You will lead and manage Operational Resource Planners in scheduling the workload of trades colleagues and/or contractors, by allocating and organising work to ensure efficient use of resources. 

This is a supervisor post responsible for managing front line staff within the company’s culture and values; including assigning tasks within a set framework; operational decisions made by frontline staff within clear decision-making protocol; responsible for 1:1s; addressing initial performance issues; first port of call for resolving work problems and recommending changes and improvements to the Planned & Investment Team Management.

About You

The ideal candidate will have: 

  1. Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.  
  2. Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams 
  3. Working to tight deadlines and key performance indicators.
  4. Highly customer focussed and able to demonstrate problem solving skills
  5. Ability to be effective leading and working as part of a team.
  6. Ability to demonstrate effective communication face to face, in meetings, by email and on the telephone when dealing with a wide range of customers including tenants, colleagues etc.

You can find the full job description and person specification for this post here.

Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.

Closing Date: 15 November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible.

Interview date: w/c 30th November 2026 - please note, this is subject to change

If you have any queries about the role or the recruitment process, please contact us via email: [email protected]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

  • 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
  • Access to a generous, defined benefit pension scheme offering 17.9%
  • Smart Working – to support your work life balance
  • Health and wellbeing benefits including access to our Employee Assistance Programme
  • Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.

Skills Required

  • Proven experience coordinating, managing, and maintaining appointments and diaries for large teams in a fast-paced, pressurised environment
  • Excellent organisation and prioritisation skills, including managing manual and computerised team diaries
  • Ability to work to tight deadlines and key performance indicators
  • Strong customer focus and demonstrable problem-solving skills
  • Ability to lead effectively and work as part of a team
  • Effective face-to-face, meeting, email, and telephone communication with customers, tenants, and colleagues
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The Company
HQ: Nottingham
4,127 Employees
Year Founded: 1897

What We Do

Nottingham City Council is the local authority for the city of Nottingham in the East Midlands region of England. It is focused on becoming a renewed council that delivers for local people and leads the city forward, with a vision to build a flourishing, inclusive, and sustainable city where everyone has the opportunity to thrive.

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