Operational Quality Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

We’re looking for an Operational Quality Manager to lead Quality Assurance activities across manufacturing, packaging, testing and warehousing. Based at our site, you’ll help ensure our products are manufactured, tested, released and stored in line with Haleon Quality System, cGMP, Halal Product Assurance System and applicable regulatory requirements. You’ll also act as the QA Responsible Pharmacist, playing a key role in protecting product quality, compliance and consumer safety.

A day in the life

Role Responsibilities:

• You’ll lead and strengthen Quality Assurance processes so our products meet quality, safety and compliance expectations from end to end.
• You’ll review and approve GMP and regulatory documentation, ensuring decisions are made with product quality and patient or consumer safety in mind.
• You’ll lead investigations into deviations, OOS, complaints and quality system failures, driving clear root cause analysis, effective CAPA and robust impact assessments.
• You’ll partner with the Head of Quality and Regulatory Compliance Manager to plan, host and manage internal and external audits.
• You’ll ensure suppliers and materials meet Haleon standards and applicable local regulatory requirements, including supplier qualification, approval and ongoing control.
• You’ll establish monitoring and control systems that support consistent halal production requirements, from raw material receipt through to final product release.
• You’ll work closely with Site Quality Leadership and cross-functional teams to support efficient operations, drive continuous improvement and maintain a strong culture of Safety and Quality.
• You’ll promote continuous improvement aligned with business and site objectives, strengthen team growth and learning, and track Quality KPIs to identify trends and drive meaningful improvement.

Why you?

We’re looking for someone with:

• Pharmacist qualification with active STRA
• At least 5 years of management leadership experience in Quality Assurance within pharmaceutical industry

Preferred Qualifications

It would be a plus if you also have:

• Strong knowledge of cGMP, GLP, EHS, BPOM and international standards such as FDA, WHO, MHRA or EMA.
• Strong problem-solving skills with the ability to use data for tactical and strategic decision-making.
• Excellent project management capability, with the confidence to prioritise and manage multiple initiatives independently.
• A collaborative working style, strong technical writing and excellent communication skills in English.
• High integrity, professionalism and attention to detail in everything you do.
• Strong direct people leadership experience

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.