Operational Lead

Posted 11 Days Ago
Be an Early Applicant
Lutterworth, Harborough, Leicestershire, England, GBR
In-Office
Mid level
Transportation
The Role
Lead day-to-day warehouse operations across picking, packing, replenishment, loading and goods-in. Allocate labour and resources, drive OTIF and productivity metrics, coach and manage teams, enforce H&S and SOPs, manage attendance and performance, support recruitment/onboarding, maintain WMS accuracy, investigate inventory discrepancies, and lead continuous improvement initiatives.
Summary Generated by Built In

What You Can Expect:

Maternity cover until September 2027

Working Hours are Monday to Friday, 06:00 - 14:00 or 14:00 - 22:00

Key Responsibilities

  • Allocate labour and resources to meet daily outbound/inbound workloads. 

  • Manage workflow across picking, packing, replenishment, loading, and goods-in activities. 

  • Ensure on-time dispatch and adherence to customer KPIs (OTIF). 

  • Lead, coach, and motivate warehouse colleagues to deliver high performance. 

  • Conduct daily briefings and ensure effective communication across shifts. 

  • Manage absence, timekeeping, performance, and conduct. 

  • Support recruitment and onboarding of new team members. 

  • Ensure adherence to Health & Safety, site rules, and safe systems of work. 

  • Promote a strong safety culture, leading by example and ensuring PPE compliance. 

  • Conduct incident investigations, near miss reporting, and corrective actions. 

  • Ensure WMS accuracy and rigor in scanning and stock movement processes. 

  • Support cycle counts, inventory investigations, and stock integrity improvements. 

  • Resolve discrepancies and escalate issues where required. 

  • Identify and implement improvement opportunities (Lean / waste reduction). 

  • Ensure adherence to Standard Operating Procedures (SOPs). 

  • Support the rollout of new processes, systems, or customer implementations. 

  • Drive productivity, cost efficiency, and quality improvement 

  • Productivity (units per hour / cost per unit) 

  • Accuracy (pick accuracy, stock accuracy) 

  • Service performance (OTIF / DIFOT) 

  • Engagement and H&S performance (near misses reported, absence levels)

What You Bring:

Key Skills & Competencies

  • Previous supervisory experience within a warehouse or logistics environment preferred.

  • Strong leadership and people management skills.

  • Ability to train, coach, and develop warehouse employees effectively.

  • Good understanding of internet order fulfilment processes and related operational challenges.

  • Basic operational knowledge of DTS, Goods In,

  • Team management

  • Picking, and Packing processes.

  • Strong problem-solving and decision-making skills.

  • Ability to work in a fast-paced and target-driven environment.

  • Good organisational and communication skills.

  • Ability to prioritise workload and manage multiple tasks effectively.

  • Good attention to detail and operational accuracy.

  • Knowledge of warehouse systems and Microsoft Office preferred.

  • Flexible and proactive approach to operational support and

Skills Required

  • Previous supervisory experience within a warehouse or logistics environment
  • Strong leadership and people management skills
  • Ability to train, coach, and develop warehouse employees
  • Good understanding of internet order fulfilment processes
  • Basic operational knowledge of DTS and Goods In
  • Experience with picking and packing processes
  • Team management
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced, target-driven environment
  • Good organisational and communication skills
  • Ability to prioritise workload and manage multiple tasks effectively
  • Good attention to detail and operational accuracy
  • Knowledge of warehouse systems
  • Knowledge of Microsoft Office
  • Flexible and proactive approach to operational support
Am I A Good Fit?
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The Company

What We Do

Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.

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