Operational Key Account Management

Company Benefit:

• Annual Leave 10-12 Days
• Diligent Pay and Overtime
• Provident Fund
• Health Insurance
• Staff Outing and New Year Party
• Annual Medical Check Up
• Dental
• Performance Bonus
• Incentive
• 5 working days (Hybrid)
• Work from home 1 day/week

Job Description:

• Playing an integral part in generating new sales through positive customer experience and collaboration with KAM.
• Communicating and aligning all new business opportunities for the assigned customers with Commercial Management
• Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
• Maintaining Customer Operating Procedures (COPs) and monitor compliance.
• Ensuring that all customer related reports are provided timely which may include working with IT, CI, BPM etc. to develop new reports as needed and that the correct information as required by the customer is captured.
• Forecasting revenue and volume developments for the managed customer portfolio. Monitor Key Performance Indicators, perform root cause analysis, and implement corrective actions where necessary.
• Reviewing, analyzing, and providing feedback to Management on scope of work, risk assessments and financial performance.
• Scheduling and preparing regular business review meetings together with the account owner, developing Power Point presentations and leading the implementation of any required changes or improvements.
• Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level = Ops or Customer Service).
• Continuous Improvement:
• Initiating and supporting in-depth business process and supply chain analysis to identify weak points and opportunities for improvements in handling the customer operationally.
• Supporting the implementation of identified continuous improvement initiatives or business growth initiatives.
• Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
• Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any

Qualification:

• Has at least 5 years' experience in Inside Sales/ Business Development / Sales.
• Has experience in Freight Forwarders or Shipping company
• Proven track records in professional business development
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Result-oriented and strong in following up
• Self-confident with positive attitude
• Strong Negotiation skills
• Convincing presentation skills in Thai and English.
• Dynamic, structured, flexible and ambitious
• Self-Motivating
• Willingness and ability to travel
• Able to work under pressure

Special Knowledge:

• Freight forwarding industry
• Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint)
• FM3000 know-how in related functions.
• Cargowise One/ S.P.O.T. / Salesforce / CRM know-how and ability to demonstrate internally and externally
• Fluent in English language