Operational Excellence Senior Associate

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $72,000.00 - $122,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing

Key Responsibilities

• Perform observations, interviews, and data analysis for strategic and process improvement initiatives.

• Design and execute complex analyses and models to support data-driven decision making.

• Translate analytical outputs into clear, leadership-ready materials tailored to different audiences.

• Lead operational improvement and strategic planning projects, including:

  • Analytical support

  • Project leadership and management

  • Implementation of best-practice performance standards

• Develop performance metrics, conduct current- and future-state assessments, and perform root cause analyses.

• Present findings and recommendations to cross-functional stakeholders to support decision making.

• Support development of project plans, executive presentations, and implementation roadmaps.

Education and Experience – Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field.

• Minimum 3 years of relevant professional experience.

• At least 2 years of consulting, operational excellence, strategy, or equivalent analytical experience.

• Experience using MS Office Suite and data visualization tools to produce high-quality deliverables.

Skills – Required

• Strong proficiency in analytical and presentation tools (e.g., Excel, PowerPoint, Visio).

• Ability to learn and integrate new software and operational systems across departments.

• Strong verbal and written communication skills.

• Ability to tell a clear, compelling story with data.

• Structured problem-solving and critical thinking skills.

• Ability to synthesize information and balance big-picture thinking with attention to detail.

• Strong stakeholder management and collaboration skills.

• Ability to manage multiple projects, priorities, and deadlines effectively.

Skills & Experience – Preferred

• Experience in healthcare-focused consulting.

• Master’s degree in a related field (e.g., Industrial & Systems Engineering, Healthcare Administration, or Operations Research).

• Experience with Tableau or similar BI tools.

• Experience with Epic applications.

• Lean/Six Sigma certification or equivalent experience.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.