The Role
Manage and oversee operational projects across the UK, lead application rollouts and testing (ROCS, Wave BL, Wisor), drive process improvements and demand management, design and deliver training (including Train-the-Trainer), engage stakeholders including C-level, set up and analyse operational KPI dashboards, and provide 2nd-level support while managing Jira tickets.
Summary Generated by Built In
What You Can Expect:
Project Management & Oversight
- Maintain a structured overview of all ongoing and planned projects across the UK.
- Independently manage selected projects from initiation to completion.
- Coordinate sub-projects and ensure alignment with strategic goals.
Training & Enablement
- Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
- Support onboarding and upskilling of team members on digital tools and processes.
- Develop “Train the Trainer” concepts and training materials.
Stakeholder Engagement
- Organise and lead workshops with internal and external stakeholders.
- Prepare and present project updates and strategic presentations for executive audiences.
- Manage stakeholder relationships for specific projects, including C-Level and operational users.
Business implementation
- Develop and improve business implementation processes and ensure their enforcement.
- Drives collaboration between stakeholders on commercial and operational side of the business
Process Improvement & Demand Management
- Capture and document process improvement demands.
- Create and manage tickets in Jira and align with regional OET teams and domain owners.
Application Rollouts & Testing
- Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
- Conduct GAP analyses, gather country feedback, and define operational blueprints.
- Organize release note management and coordinate testing with country OETs.
- Provide partial testing support for general topics.
Operational KPI Monitoring & Analysis
- Set up and maintain and analyse dashboards for operational KPIs.
- Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).
Support Management
- Provide 2nd level support.
- Track support reporting and aim to reduce 2nd level workload.
What You Bring:
Required Skills & Competencies
- Strong organisational skills with a structured and proactive working style.
- Excellent verbal and written communication skills.
- Confident public speaking and facilitation abilities.
- Professional proficiency in business English.
- High-level presentation skills.
Additional Requirements
- Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
- Readiness to travel within the UK for workshops, trainings, and project coordination.
Tools & Systems
- Microsoft Office Suite: Word, Excel, PowerPoint
- Project & Collaboration Tools: Jira
Skills Required
- Strong organisational skills with a structured and proactive working style.
- Excellent verbal and written communication skills.
- Confident public speaking and facilitation abilities.
- Professional proficiency in business English.
- High-level presentation skills.
- Willingness to work flexible hours to support cross-regional collaboration.
- Readiness to travel within the UK for workshops, trainings, and project coordination.
- Microsoft Office Suite: Word, Excel, PowerPoint.
- Project & Collaboration Tools: Jira.
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
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